Lennox Elite Heat Pump Overview

The worst unit you can have, I have had to replace everything but cabinet in the last four years.

We purchased this unit 3 years ago. Three repairs later, we realize we made a big mistake. Our unit was faulty from the manufacturer. Some of the wirings rubbed on the tube that carries the freon. The manufacturer refuses to warranty it, although our local dealer who repaired the unit confirmed it was a manufacturing defect. So between the repair bill and the electric furnace that had to take over for the heat pump, we're out a big chunk of our monthly retirement income. Customer service at the manufacturer stinks. They don't care.

Generally not a bad unit at first but system begins to have small problems and fall apart after 8 years. I have to replace the inside coil after finding it developed a leak. The technician also found a small leak on the outside piping that needs to be repaired. I have also had to use standard low efficient filters in the winter and change one to two times monthly. The fan loss using high efficient filters caused the system to not heat house properly even though I am only using a 1" pleated filter.

I purchased a Lennox Elite Series Heat Pump thinking I was getting the top of the line in Air conditioners. The price was reasonable and the dealer did a good installation. The unit was installed on May 26, 2010. The unit performed well but on April 1, 2011 1/2# of Freon was required. On August 3, 2012 more Freon was required, 1# this time. On September 14, 2012 a fan motor had to be replaced at a cost of $185 labor. On July 24, 2013 more Freon was required (1#) and I think dye was placed at that time and a valve was tightened. On November 15, 2013 had a thermostat replaced. More Freon added on June 18, 2014. Had 5# Freon placed on July 25, 2017. Leak was found in coil. Cost about $330 at that time. Had and upgraded coil installed at a labor cost of $685. The dealer has been very good about service but I feel that for the price of the unit a lot has gone wrong in the seven years of service. I thought Lennox sold superior products but that must not be so.

Very disappointed.