Lennox XC13 Air Conditioner Overview

Junk. We purchased this unit from Horizon in 2013. In 2014 the compressor went and the entire unit needed to be replaced. In 2015 the compressor would not kick on initially and we needed a part to fix it. In 2016 the compressor went and the unit needs to be replaced again! 3 brand new units in less than 3 years is a disgrace! This company should be ashamed to manufacture such garbage!

All parts are warranted for five years, so expect parts to start failing right after that. So far, we have had a capacitor and the fan motor fail. On the capacitor, the wire post was actually detached from the rest of the unit due to poor initial quality. This is our third home, and we have never experienced this kind of difficulty with a condenser unit on any of our other properties, even though the mechanicals were much older. I will be disinclined to trust Lennox again.

Every aspect of the service we have received from House of Heat is outstanding. The equipment operates exactly as we were told that it would and every question we have regarding operation, etc. is addressed quickly and accurately. We replaced a 23 year old space pack system and we are impressed with the the advancement and quality of the equipment that House of Heat proposed and installed in our home. They engineered the system in such a way as to double the output in a quieter, more cost effective system. We are very pleased and thank the staff at House of Heat for the excellent service.

Wow. I suspected that Lennox made lemons, but wow, the comments here say that they make lemonade too. At one year old, a compressor and handler failure; and at 7 years old, two capacitor failures. Many $$$$$ to repair. Never had a problem with a Carrier (although no prize either).

After replacing furnace and air conditioner five years ago our compressor on the air conditioner stopped working after being serviced. Although the repairs were covered under warranty it took a week to get the parts before the repair work was completed. I would not consider this brand in future purchases