The Lennox Elite series of air conditioners is comprised of three Energy Star qualified units — the XC13, XC14 and XC16. The XC13 has an efficiency rating of up to 15.5 SEER, while the XC14 and XC16 have efficiency ratings of 16 SEER and 17.2 SEER. The XC16 features two-stage cooling, while the XC13 and XC14 are equipped with single-stage compressors. The heavy gauge, stainless steel cabinet features a baked-on powder finish to resist rust and corrosion, and basepan drain holes prevent moisture from building up. The Elite air conditioner is designed to work with the Humidtrol whole-home dehumidification system and uses chlorine-free R-410A refrigerant.
Put a new unit in 4 years ago. Now the compressor won't start at all. Lennox is balking at the warranty now. Very poor customer service.
"Don't buy a Lennox"
I bought a complete Lennox Heating and Air conditioning system in 2012 and within the 1st year the Harmony Board shorted out and the blower motor went. Now, the TXV valve is not metering the refrigerant and it's going to cost $900.00 in labor to replace it. I called Lennox on 3 occasions and spoke to one of their local North Carolina techs and they said there is nothing they can do. Spending $8,000.00 and having 3 major malfunctions in the 1st 3 years is unacceptable and Lennox's lack of concern is even worse. At least they could have sent a tech to look into why this system is failing so often and then contacted the company that installed it to come up with as solution.
"Heavy duty work horse"
Our air conditioner has been running 15 years. It runs 4 months a year in a 2288 square foot home. We have only replaced the contactors and we are getting ready to replace the capacitor because it is squirting oil. The unit was installed in 1999 and it is now July 2nd 2014. We are very satisfied. I do agree that some brands are crappy but it normally is the way its installed that determines how long the unit lasts. Choose your contractors wisely. It can help to if you learn all the steps of installation and how to do them well so you can tell the contractor to do something if he is being lazy and skipping steps. If you know how an air conditioner or furnace works you may be able to diagnose problems your selfand save money because some people want to make quick money and will automatically say"ok, your compressor is bad" when it could be a simple connection.
etna green, indiana
"I Love My Lennox and Would Buy Again"
I purchased my unit 15 years ago and never had one problem. I change my filters every 3 months. I do maintain it 2X per year. Upon looking for an air conditioner, I had asked several AC repairmen and they all said that they cost more but last longer. I was surprised to see so many bad reviews.
"Poor quality materials"
I purchased the elite series and have had nothing but trouble. I have 3 units and all three have had problems from fan motors to reversing valves. I have spent several thousand dollars repairing the units over the the first 4 years of operations. I have had Rheem and Carrier units with no problems. Had I bought a cheap system I would have expected problems with some quality issues. My cost have only been labor since the parts were covered under warrenty. $450 to change a reversing valve and $450 to change a metering valve is nuts. I will not buy again.
A consumer trying to decide between the Elite XC13 and a similar Carrier air conditioner on gardenweb.com was advised by two contributors to go with the Elite. Reasons listed included the superior coil and warranty.
The warranty for the Lennox Elite air conditioner is comprised of the following:
10-year limited warranty on the compressor
5-year limited warranty on parts
An Extended Limited warranty and a Complete Care Plus Extended warranty, which covers parts and labor, are also available.
Best Heating & Cooling Products
See ratings and reviews for the best in furnaces, air conditioners, heat pumps, boilers and more.