The Laars Mascot II is a discontinued wall mounted condensing gas boiler. The Mascot II was Energy Star qualified, with an efficiency of 95.0% AFUE, and could be used as a heating-only or combination heat and hot water (combi) boiler. It featured a stainless steel primary heat exchanger with externally welded manifolds, and a stainless steel brazed plate DHW secondary heat exchanger with advanced flow switch on combi models. A variable speed blower maintained quiet operation, and a direct spark ignition provided reliable start-up. The Mascot II came with a primeless condensate trap and a built-in expansion tank which held up to 26 gallons of water. The unit was equipped with an LCD push button control system to help monitor furnace operation and functions.
So we got the Laars Mascot II about four years ago. Energy bills are great, especially compared to the 30 year old boiler we had prior to this. Having unlimited hot water is great with 6 kids. I did just have an issue where the heater stopped working. Had the company who installed it come out to take a look and was told I'd have to replace the control panel. After a phone call I was able to speak with the CEO of the company who ended up sending a serviceman out to look at my heater. It turned out that nothing was even wrong with it. I literally watched him clean the mixer valve and the hot water began to flow again. I am so appreciative of the great customer service I got from Laars and also from Peter of Ben Franklin Heating.
Fairless Hills, PA
"Poor support – unreliable shipping"
Have been waiting for a replacement part for 3 weeks. Shipping is disorganized, unreliable, and 'economical with the truth'.
Cambridge, Ontario, Canada
"Quiet, efficient, and clean."
I had a Mascot II installed a few winters ago and have been totally happy with it. It is super quiet, compact, and I have saved a ton of money by switching from oil to natural gas. I also was able to eliminate my domestic hot water tank because this unit has the integral DHW heater. I can fill up the tub and immediately run the dishwasher or laundry without having to worry about running out of hot water. I've been very happy with the installation.
Had it installed after Hurricane Sandy, having switched to gas heating. It hasn't worked correctly from day one. Please don't purchase one, not unless you want to wake up to a cold house and enjoy icy showers.
"How is this company even in business?"
Had the Mascot II installed 2 years ago. From day 1, the heat has always worked okay, but the hot water cycles on-off-on-off every 4 minutes. Laars replaced the controller board and it worked fine for a year, just enough to have it be out of warranty, and then the same issue appeared. Now it cycles every 2 minutes. I called Laars but they are no help, they told me the unit is out of warranty and to find myself a plumber. Gee, thanks…
Among the few reviews regarding the Mascot II on HVAC forums, a consumer on heatinghelp.com complained of an error code 173 and 174 and the unit not coming on when there was a call for hot water. Another member suggested that he reset the module. On gbt.buildcentral.com, a consumer with a short cycling unit was told by other members that the problem was most likely due to poor installation, with either improperly-sized pipe or an improperly-sized boiler.
Mascot II Warranty
The warranty for the Laars Mascot II boiler is comprised of the following:
2-year limited parts and labor warranty
12-year limited warranty on the primary heat exchanger. The warranty is prorated from the eighth through twelfth year
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