The Islandaire EZ is a line of packaged terminal air conditioners (PTAC) designed to replace old existing air conditioning units. EZ PTAC units replace over 45 air conditioner models from original equipment manufacturers. The units feature rifled and enhanced refrigeration coils for improved heat transfer and greater efficiency, and commercial duty construction increases durability. Each unit can be customized to different specifications and is made in the USA.
Like all dysfunctional companies of this size (<100 people), the mess leads from the top down, and all the underlings fall in line.
Long Island, NY
"Do not buy – ripoff warning"
Installed brand new for $3500 and promptly broke down. The part was covered but a $250 site visit was not. This unit is simply a fan as all the AC works for 5 minutes, then shuts down The fan continues to run with no AC. They cannot tell me the issue or fix it. They say I need a new one! It's 3 years old! American made by Americans. Perhaps the employees should consider it's time to stop making AC units and try something simple like making scrap metal based on the reviews.
"Islandaire Made It Right"
We have been working with Islandaire for the last 3 years regarding some fan issues on units purchased in 2011. They have been working with my Chief Engineer to get us the parts, support and repairs that we need to keep the units functioning. They Made It Right. Thank you Islandaire!
"14 years – very happy with a great product and factory support"
All ways an exact replacement, very good quality and very quiet. My salesperson has been very helpful.
What you think you save with the purchase of these units, you spend on service technicians who can't fix the problem or get the parts. I am stuck with over 160 Islandaire ptac units. They give us nothing but trouble and aggravation. Spend your money on a better product. Islandaire truly sucks.
Based on the few comments about the Islandaire EZ on HVAC forums, they are considered good units, with most problems appearing to be due to dirt. Problems with units on hvac-talk.com and city-data.com were both due to dirt built up inside the unit. The consumer on city-data.com, however, was very displeased with the company’s customer service.
The warranty for the Islandaire EZ series varies according to model. The warranty lengths range from 1 to 3 years on parts and 3 to 6 years on the compressors. Select models also include a labor warranty.
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