Heil HCH6 Heat Pump Overview

We bought the 16 seer 2 stage in 2013. We call the service man who installed it at least 2 to 3 times a year for different issues. This is a 3 ton and not worth the money. Our service guy tells us he doesn't handle the Heil and will not recommend it. We are stuck with a poor system now. We have a 2 ton sitting next to it and had no issues but it is a single stage. Same installer. I don't know if the 16 seer is installed wrong or its the heat pump.

We purchased the home from new owners 5 months ago. The home is 14 months old. The interior unit has developed a Freon leak and has to run on emergency heat.( Very expensive). The dealer that did the original installation told us only the interior part had to be replaced and all the labor was our responsibility. No fault of the dealer, it's the Heil warranty that is the problem. When you have a newer unit that is only 14 months old you would think the labor to replace their unit would be covered, but no it is now…Shame. So if you are going to be purchasing one set aside $150.00 a month for future unit failure. My invoice called the model a fmx4x4800. I do not see it on the list above