The Hawken Energy HE is an outdoor wood furnace with a water capacity ranging from 150 to 368 gallons and a heating capacity ranging from 144,000 to 358,000 maximum BTU. The unit's water jacket completely encircles the structural steel firebox. It has a large wood loading door and an easy access back door, and the furnace is mounted on steel legs which eliminates the need for a concrete pad and helps keep rodents out. An automatic forced draft fan provides faster heat, and a stainless steel chimney cap keeps water out of the furnace while lowering heat loss. The powder coat metal exterior features enhanced green paint with black trim. The 2015 starting price of the HE furnace is $6,495 plus shipping and installation. Financing is available.
Several product defects. Several hundreds of dollars in repairs. Hundreds of gallons of water in basement. Damage to basement due to failed air exchanger. Failed solenoid x2 Snapped ash clean out rod Snapped float on water level indicator Snapped 90 degree connection covering wires. Unwilling customer service. No one willing to admit problems or send our representative. Unfortunately, very costly purchase. Do your research.
"Hawken HE 2100 only lasted 7 years"
Would not stand behind their product. Has several leaks in stove, they will not fix it or even give me a deal on a new one. Don't buy one, you will be sorry. $10,000.00 out the window. I did not buy their additives, I bought better than they sell. Still did not last.
Our Hawken HE 2100 is 6 years old and developed a leak. Called the company and they told us that water samples weren't sent in so no warranty coverage. They will sell us a new one "discounted", plus sales tax and delivery charges, but that's all. They do not uphold their warranty and they do not last. Hate the thought of buying a new one every six years. They say their wood stoves are the best but haven't proven it to me.
Thumb of Michigan
"Hawken works great"
We bought our Hawken 2100 four years ago and love it. Two years ago when the "stars aligned" we had one of the coldest winters in years and the high prices of the "propane shortage", remember that? It was 80 degrees in our house and 45 degrees in our 30×50 pole barn. We also have the unlimited hot domestic water. I have not had any problems with my Hawken. I load it twice a day and burn soft wood when it's above 30 degrees. I do the maintenance double their recommendations, empty ashes 2 times a month etc. I would definitely buy another one. Did anyone ever ask their local tree services what they do with the trees they cut? Many tree services sell firewood but many will give it to you if you ask. One full time tree service gives me everything he cuts. Two part time tree services give me their wood too. One of them lives within 10 miles of me and brings it to my house in a dump truck. I have 2 additional tree services for backups. My oldest brother and I have 5 years of firewood each (he has a Heatmor). Robert
"Awful customer service, don't buy"
Bought my unit in 2008. The unit developed a pin hole leak in the inside corner of the door, exactly as another post here has stated. Instead of calling Hawken, I had a certified welder fix it. Four hours later, I had a 6" piece of angle steel welded to the box because he couldn't get anything to stick to it. His exact words, "junk steel". This year I went out on Thanksgiving morning and found the firebox filled with water. Sent everything to Customer (dis)Service and it took 5 weeks to get an answer. Just as the others have noted here, my warranty was void due to water samples and poor ash removal. Seems to be a theme here. I missed my second year sample and the dealer that I bought it from said " don't worry, just add a 1/4 gallon of treatment every year and you'll be fine. (Which I have done) Along with my non-answer from Hawken, they sent me their current warranty information for their boiler. There are 4 additional steps listed that aren't listed in the owners manual that I received with my purchase. Three of the things that they tell you not to do, I have been doing for 8 years. I extended my chimney with single wall pipe and lowered the temperature on the aqua-stat, and I fill it with wood. Unbelievable that they would tell you not to fill the unit. All of these things, (if you can believe them) will lead to premature failure and void the warranty. They offered to sell me a new unit at cost, I pay the shipping, a $0.00 cost resolution to them. They say that most people pick them up because of the shipping cost, which leads me to believe these failures are very common. I have emailed them twice more without receiving an answer. I would also join a class action suit if there is one. Anyone that purchased prior to Hawken re-writing their owners manual is at risk.
Opinions regarding the HE are mixed, based on comments from online HVAC forums. There are posts on outdoorwoodfurnaceinfo.com from consumers pleased with their units, and there are also posts from homeowners who have many complaints.
Product registration within 15 days of purchase is required for maximum warranty coverage. The warranty for the Hawken Energy HE wood furnace is comprised of the following:
20-year warranty against defects in workmanship
20-year firebox warranty against corrosion, pro-rated after the 5th year
1-year warranty on electrical components
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