Goodman SSZ16 Heat Pump Overview

Goodman’s SSZ16 heat pump has a single compressor. It earns energy ratings of 16 SEER (for cooling) and 9.75 HSPF (for heating), as well as an Energy Star rating from the U.S. Department of Energy. It is a middle-of-the-road product from Goodman: medium efficiency, medium cost.

Cooling and heating capacity for this model ranges from 24,000 to 60,000 BTU/h. All versions are relatively quiet, with sound ratings between 70 and 72 dB. Goodman advertises this model as being particularly quiet due to a sound-control top.

The SSZ16 uses R-410A refrigerant (also known as Puron, a more ozone-friendly replacement for Freon).

The SSZ16 user manual provides comprehensive data about the heat pump’s performance at different temperatures, so you can see how the machine will function in your climate.

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Consumer Reviews of Goodman SSZ16


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #6 of 16 Goodman Heat Pump
  • 20% of customers recommended

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Goodman SSZ16 Heat Pump Reviews

Showing 6-10 of 15 reviews

"Parts Failure"

1.0 rating
Very Unsatisfied

Heat pump and furnace were put in 2013. Feb 2014 furnace fan failed to start. Problem was capacitor on fan. Service man repaired. While checking operation of equipment discovered low on refrigerant. Traced problem to leak in heat pump at reversing valve. Valve had to ordered and replaced. Job not completed in one day and next day found leak in expansion valve. Valve had to be ordered. Goodman warranties parts but not repair mans labor. I feel bad for him.

Joel Benson

Burley, ID

"Which heat pumps are good?"

2.0 rating
Somewhat Unsatisfied

I had a goodman 16 seer installed in August 2012 the compressor seized 7 months later now being repaired. I looked at all the reviews of all the different companies and no one likes any of them. What's up with that? Toshiba has a good rating "1 rating" so I don't know what to think, can they all be bad?

Frank mRega

Virginia Beach VA


5.0 rating
Very Satisfied

I had many companies come out and tell me what I should have in my home. I was amazed at how many tech's gave me different information, I mean someone had to be right and someone had to be wrong. I followed up with reviews on the companies and found many people had problems not with their equipment, but with the installers. I went with Goodman because of the reviews of the installer, what he suggested to me and his explination of why. The heat pump has worked just fine, and the air handler has worked with no problems. The house is cool in the summer and warm in the winter. The air handler is variable speed and has made an improvement on our electric bills. Many of the problems I read on this forum seem to come from installer error or installing the wrong size units. Make sure of your installer and make sure you are getting the right size equiptment.

J. Kowalski

Allentown, PA

"Three Goodman hp failures!!!"

1.0 rating
Very Unsatisfied

My family purchased three Goodman heat pumps for three homes within about a 2 year period. all three failed between 1 and 2 years of age. One five ton unit and one two ton unit were saved because it was noticed that the units were running full time and not producing adequate heat and subsequently turned off before major damage to the condenser occurred. We hired certified hvac technicians and they discovered that the condenser expansion valve failed. Thousands of dollars later one unit appears to be working and the other (2 ton) is still not producing adequate heat.. No one noticed that the other five ton unit was malfunctioning for perhaps 6 months and by that time the condenser failed, including the compressor. Certified techs discovered that the expansion valve in this unit also failed. Compressor replacement cost more than $2000, not including labor. It is our belief that the condenser expansion valve malfunctioned in all three units!!

Lynne Wilson and Bruce Goldmann

Seattle, WA


1.0 rating
Very Unsatisfied

I built a new house 4 years ago and getting close to retirement with the idea of not having any problems so much for that. I have put over 1600.00 in it and still does not work. I have had reversing valves and freon and 4 different contracters and still no heat from my unit . I am extremely dissappointed with goodman and the local contracters that are working on it. I would not recommend this unit or a goodman unit to anyone . the unit is loud and unreliable broke down twice in 4 years this time for 3 months.



Other SSZ16 Reviews

Users on generally don�t like Goodman or the SSZ16, preferring comparable products from Rheem, Trane and Amana. Several reviewers on the site remind buyers that the Goodman SSZ16 is basically the equivalent of the Amana Distinctions SSZ16 (Goodman owns Amana and most of their products are equivalent). However, others compare it favorably to other Goodman products, saying users would get more for their dollar, relative to a SSZ14�a cheaper and less efficient model.

Reviews on are mixed. Some folks don’t like the Goodman SSZ16, preferring Trane and other brands; others like Amana and point out that Amana and Goodman are now the same company.

An assessment of Goodman products on describes the SSZ16 as not quite as good a deal as the SSZ14, but still offering good efficiency for the cost.

Goodman SSZ16 Model Numbers

The SSZ16 is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
SSZ160241A* 16 / 9.5 0
SSZ160361A* 16 / 9.5 0
SSZ160481A* 16 / 9.5 0
SSZ160601A* 16 / 9.8 0

SSZ16 Warranty

The parts in the SSZ16 fall under a limited 10-year warranty. The compressor has a lifetime limited warranty. To receive these warranties, you must register your unit within 60 days of installation. The warranty is only good for the original purchaser, at the original site of installation.

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