The GSH13 heat pump is a basic model, with efficiency ratings of 13 SEER and 7.7 HSPF (for cooling and heating, respectively). Different versions of this model have cooling capacities of between 1.5 and 5 tons – that is, between 17,600 BTU/h and 55,500 BTH/h. Heating capacity ranges from 16,800 to 55,500 BTU/h. Noise levels fall between 71 and 77 dB. At this time, the GSH13 seems to be the lowest-rated and least expensive of the heat pumps manufactured by Goodman.
The GSH13 uses R-22 coolant. This is an older kind of coolant, more commonly known by the brand name Freon, that can damage the ozone layer.
Have had this unit for 4 years, biggest mistake of my life. Service technician has been here more time than I got fingers and toes. Trying to get factory to replace, we will see…. at this moment can't turn on heat because of a blockage in the line for unknown reasons, technician was here and is trying to work with the representative if this don't work, guess I will have to replace it because I have no faith in it what so ever. Every season its something new with it. We as Goodman owners need to all get together and file a class action lawsuit against them because we all have been took for a ride. if you considering buying one don't I can promise you will live to regret it, no matter what warranty you get be it a 5 years or a 10 years parts and labor. As would I buy a new one again, no as would I recommend one hell no.
"Faulty within 3 years"
We have had to replace the freon in year 3 and year 4. We were not reimbursed for any of this cost from our warranty. The labor was $350 and the freon was $205.57. I understand there may be some expense, but a unit less than 5 years old should not have these major issues. The company did not respond to an email. The company installed the heat pump, said there were several in our community with the same problem. I would never recommend this Goodman GSH130361A again, with such bad warranty coverage.
Gothenburg, NE 69138
I have two Heat Pumps that are 4 years old. I have had several problems. The current major problem is that the cooling coil is leaking freon on both units! My repair technician says that the coils are covered under warranty and that all that he has installed have had this problem. He has since stopped installing them. The main issue for me is that it's going to cost me $900 labor. I plan to contact the company but based on the reviews, I don't expect them to be very helpful. If they are making defective products, they should pay the labor!
Phil Campbell, Al.
"New Heat pump and furnace"
This heat pump unit keeps breaking down and the parts are covered under warranty but the frequent labor costs and freon charges are soon adding up to the cost of a new unit.
"Bad news ended up great news"
We had a 12 SEER Janitrol 3 1/2 ton compressor blow the thermal overload. (It would not reset). The new heat pump is drawing less current and is significantly quieter. Likewise it cools the house down faster. the air is colder. We love it.
A homeowner who has a GSH13 heat pump complains on hvac-talk.com that it’s really noisy; some commenting on the post point out that the noise might be due to bad installation. Other users of the site generally do not recommend the GSH13, preferring almost any other brand. They complain that the GSH13 is noisy and inefficient, and that it breaks down frequently.
Users on FixYa.com and doityourself.com also report problems with the GSH13 breaking down, citing a variety of inexplicable errors and malfunctions.
A customer on gardenewb.com complains that the GSH13 causes an unusually high electric bill.
Goodman GSH13 Model Numbers
The GSH13 is available in different models which vary in efficiency and capacity.
SEER / HSPF
BTUs per Hour
13 / 7.7
13 / 7.7
13 / 7.7
13 / 7.7
13 / 8
13 / 8
13 / 8.2
13 / 8.2
The GSH13 comes with a 5-year limited parts warranty. The warranty only applies in the location where the unit is first installed. It entitles the holder to a replacement for broken parts, but not labor for installing the replacement. The owner must also return the defective component to Goodman. The warranty becomes invalid in the case of disasters (such as floods and fires) and faulty repairs. Goodman will not replace parts for units installed outside of the United States or Canada. Be sure to register your air conditioner with Goodman to claim the standard warranty.
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