The GSH13 heat pump is a basic model, with efficiency ratings of 13 SEER and 7.7 HSPF (for cooling and heating, respectively). Different versions of this model have cooling capacities of between 1.5 and 5 tons – that is, between 17,600 BTU/h and 55,500 BTH/h. Heating capacity ranges from 16,800 to 55,500 BTU/h. Noise levels fall between 71 and 77 dB. At this time, the GSH13 seems to be the lowest-rated and least expensive of the heat pumps manufactured by Goodman.
The GSH13 uses R-22 coolant. This is an older kind of coolant, more commonly known by the brand name Freon, that can damage the ozone layer.
My home is only five years old. Both of my Goodman heat pumps have faulty coils in the exchangers. The a/c professional that came to service the units stated that the coils are a known problem with Goodman and that Goodman will deny any issues. True to form, I called Goodman and they were extremely rude and told me that they do not know of any issues with the coils. Both units have to be replaced at a cost of $12,000.00. If Goodman would admit an issue it would make things much better. My a/c professional has hundreds of customers who he says have Goodman heat pumps and they all have issues. Do not ever buy a product built by Goodman Mfg. They also sell Amana heat pumps.
"Good unit until evaporator started leaking"
We bought a heat pump and 95% efficiency furnace. Had trouble with furnace due to intake vent too small – installer error. Heat pump is not effective in extreme cold, so added outdoor T-stat to heat with furnace only in sub-freezing temps. A/c worked well for 5 years. This year, it stopped cooling due to leaky evaporator and loss of r22. Now looking at labor costs for replacement of evaporator. Seems to be a common issue with some models. Production years. This should not have happened. Also needed to have a hard-start kit added. The initial cost of the system was lower than other brands. However, when not fully charged, it's not as efficient as it should be.
Goodman sucks — do not waste your money. I bought one 3 years ago and already spent what it cost new in parts to keep it going. Their quality sucked. I'm going with American Standard.
"Poor quality equipment"
I have three of these hvac units at my home. Two of three have failed repeatedly within five years. Both compressors replaced. Both evaporator coils replaced. Compressor fan motor shorted out. Now one of the units that was repaired last week has stopped cooling again. The worst part is the Goodman service department sucks. They are rude and give false info. I have written warranty stating that I have 5 years parts and labor. They tell local serviceman that I have "standard" warranty of parts only. You must threaten and complain to get them to honor warranty. These are terrible people
"Learn from my mistake"
Less than two year old and the accumulator is defective. No assistance from Goodman other than: you should have bought an extended warranty. Had a Trane for 15 years and no service call. Spend the extra and buy the Trane. We thought we could save some money. Big mistake! Read the reviews for Goodman and make an informed decision. Do not buy the Goodman.
A homeowner who has a GSH13 heat pump complains on hvac-talk.com that it’s really noisy; some commenting on the post point out that the noise might be due to bad installation. Other users of the site generally do not recommend the GSH13, preferring almost any other brand. They complain that the GSH13 is noisy and inefficient, and that it breaks down frequently.
Users on FixYa.com and doityourself.com also report problems with the GSH13 breaking down, citing a variety of inexplicable errors and malfunctions.
A customer on gardenewb.com complains that the GSH13 causes an unusually high electric bill.
Goodman GSH13 Model Numbers
The GSH13 is available in different models which vary in efficiency and capacity.
SEER / HSPF
BTUs per Hour
13 / 7.7
13 / 7.7
13 / 7.7
13 / 7.7
13 / 8
13 / 8
13 / 8.2
13 / 8.2
The GSH13 comes with a 5-year limited parts warranty. The warranty only applies in the location where the unit is first installed. It entitles the holder to a replacement for broken parts, but not labor for installing the replacement. The owner must also return the defective component to Goodman. The warranty becomes invalid in the case of disasters (such as floods and fires) and faulty repairs. Goodman will not replace parts for units installed outside of the United States or Canada. Be sure to register your air conditioner with Goodman to claim the standard warranty.
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