The GSH13 heat pump is a basic model, with efficiency ratings of 13 SEER and 7.7 HSPF (for cooling and heating, respectively). Different versions of this model have cooling capacities of between 1.5 and 5 tons – that is, between 17,600 BTU/h and 55,500 BTH/h. Heating capacity ranges from 16,800 to 55,500 BTU/h. Noise levels fall between 71 and 77 dB. At this time, the GSH13 seems to be the lowest-rated and least expensive of the heat pumps manufactured by Goodman.
The GSH13 uses R-22 coolant. This is an older kind of coolant, more commonly known by the brand name Freon, that can damage the ozone layer.
We had a GSH13 with a 10kw air handler installed in the fall of 2008 and have had nothing but good service from the system. I gotta say, had I read these reviews I probably would have not chosen a Goodman, but with almost seven years, I have had zero problems with excellent heat and air. Our climate here in Tacoma, WA, is fairly mild, but this summer has been the hottest in my 35 years, with many 90+ days, and the AC is great.
"Mine doesn't work anymore. It's 3 years old."
Hasn't worked for 4 months, and now the blower fan is broken.
"Do not buy a Goodman heat pump"
We had a Goodman heat pump installed less than 2 months ago and the control board already needs to be replaced. According to the technician that came to look at our unit, this is a common problem with Goodman and obviously Goodman is not doing anything to fix this issue. It's a shame you can not buy a product and depend on it.
"Repair every season"
Bought this unit in 2007. It was installed by a good friend who has been in the HVAC business for 30+ years. It was installed correctly! Although my heating/cooling bills have dropped, the expense of having it serviced constantly offsets the savings. So far, nearly every season change (summer- winter), this unit begins to act up. Seems like it goes through capacitors quickly. I have done some research and will save myself some money by installing a new capacitor myself…again. Don't buy this unit!
"Ours has worked just fine"
We bought our Goodman heat pump in 2006. We installed all the equipment ourselves (including galvanized ductwork) in a new build. We had a licensed contractor do the final evacuation, Freon connects, and system checkout for $200. The system is installed in an enormous upstairs finished room above a detached garage, so it doesn't get a lot of use. However, the system has been extremely quiet and has not given us a bit of trouble for 8 years now. We have nothing to complain about. We are now shopping for a couple of new heat pumps for another residence, which led me to this review board. I'm reading a ton of negative reviews about Goodman. My guess (only a guess) is that cut-rate contractors might push Goodman products because they are inexpensive. They might also do questionable installations, for instance not taking the time to do thorough evacuations. However, I must say that I'm concerned by all this negative commentary and will consider (and not necessarily buy) other makes (e.g. Rheem, with which I've not had good experiences — broken compressor shaft, noise, burnt up control boards — but which is much more highly rated).
A homeowner who has a GSH13 heat pump complains on hvac-talk.com that it’s really noisy; some commenting on the post point out that the noise might be due to bad installation. Other users of the site generally do not recommend the GSH13, preferring almost any other brand. They complain that the GSH13 is noisy and inefficient, and that it breaks down frequently.
Users on FixYa.com and doityourself.com also report problems with the GSH13 breaking down, citing a variety of inexplicable errors and malfunctions.
A customer on gardenewb.com complains that the GSH13 causes an unusually high electric bill.
Goodman GSH13 Model Numbers
The GSH13 is available in different models which vary in efficiency and capacity.
SEER / HSPF
BTUs per Hour
13 / 7.7
13 / 7.7
13 / 7.7
13 / 7.7
13 / 8
13 / 8
13 / 8.2
13 / 8.2
The GSH13 comes with a 5-year limited parts warranty. The warranty only applies in the location where the unit is first installed. It entitles the holder to a replacement for broken parts, but not labor for installing the replacement. The owner must also return the defective component to Goodman. The warranty becomes invalid in the case of disasters (such as floods and fires) and faulty repairs. Goodman will not replace parts for units installed outside of the United States or Canada. Be sure to register your air conditioner with Goodman to claim the standard warranty.
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