The Goodman GPH14H is a discontinued packaged heat pump with an efficiency rating of up to 14 SEER. The GPH14H was designed for horizontal installation. It had an EEM blower motor and a totally enclosed, permanently lubricated condenser fan motor. The heavy gauge galvanized steel cabinet had a powder paint finish for protection against the environment. The GPH14H used R-410A refrigerant.
This unit is a worthless, extremely noisy rattletrap, a cheap, flimsy piece of horrendous engineering. Fan motor was replaced within two months of a new install. Side louver panels are flimsy and emit a buzzing rattle noise every time the unit starts and runs. It had a condenser sound blanket installed along with rubber foam pads on each corner, yet the unit is still so noisy you can clearly hear it in every area of a 2000 square foot house. It is the absolute worst example of a bad heat pump. It is a waste of money. Do not buy Goodman. Beware!
Stop! Do not trust or buy a Goodman. They are the worst units ever! Have had this unit less than 6 months and I am sitting in 90+ degree house while my installer is doing everything imaginable to get it running. Goodman service rep has hung up the phone on him twice when he attempted to get help with answers on the unit. They have to be the rudest reps of any company I have ever dealt with. They do not honor their warranty, so honestly, if you insist on buying junk , you would be better off freezing jugs of ice and using a box fan.
"Product and customer service"
Several family members recommended (along with dealer) the Goodman unit. I was replacing a 20 year old gas pack unit so I was interested. I purchased a 14 SEER 5 ton unit and everything was good, so I thought. Six months after installation the unit quit heating. Dealer comes out, cannot find a leak, recharges and good to go. Six months later (like clockwork) the unit quits cooling. Again a leak cannot be detected (two techs tried without success), unit recharged. Six months later same scenario, no heat. Up until this point the dealer had not charged me a dime. He contacted the distributor who told him the coil would need to be replaced. I screamed of course because I had purchased a new unit and had had nothing but problems. Why should I be the one to pay for a repair that had been ongoing? I called Goodman Consumer Affairs who told me they would try to pay for some of the refrigerant if I submitted the invoice, no guarantees. I then spoke with a supervisor who was a little more helpful by backing the warranty to date of purchase which allowed the dealer to be paid from day 1 by Goodman (which they should). Then the problem escalated. The part was ordered but would not be shipped until a truck was fully loaded. The coldest weather we have experienced in years, my 70 year old wife and I endured with electric heaters. The entire ordeal has lasted for approximately 3-4 weeks. I asked the consumer affairs supervisor if they had never heard of Fed-Ex and next day service. No one seemed to care if we were without heat (except the dealer) from the distributor to the company.The part received was one that must be retrofitted for the unit, not one that "slides right in" but must be adjusted to fit. As I told the Goodman representative , I am also complaining to the state consumer affairs office. My plans were to have another 2 ton Goodman unit installed this winter in our upstairs but I assure you it will not be a Goodman unit.
Its funny that all these reviews not 1 of them have labor warranty . I have a GPH1448h41, this is a 14 seer 4 ton heat-pump. I have 10 years all parts and 10 years labor so for 10 years I have nothing to worry about. It sounds like some people need to step up their game and not expect the manufacturer to do this for you. Update on 4/11/2014: I have one question to ask to anyone that has had a bad experience with any Goodman product. Was your unit installed by a qualified hvac technician? Probably not.
"Lasted 2 years"
System worked great for 2 years. Then the condenser coil had many pin holes in it. "Warranty" covered the part but it cost over $300.00 in labor. My old Trane unit lasted well over 10 years with only manual service. I may have made a bad mistake in switching brands.
Online registration is required within 60 days of installation for maximum warranty coverage. The warranty for the Goodman GPH14H heat pump is comprised of the following:
10-year limited parts warranty
Labor costs are not covered by the warranty.
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