The Goodman DSZC18 is a two-stage heat pump with an efficiency of up to 18 SEER and 9.5 HSPF. The DSZC18 is equipped with a quiet, ECM-style two-speed condenser fan motor, and the two-stage Copeland UltraTech scroll compressor is covered with a high density foam sound cover for quiet operation. A suction line accumulator, high-capacity muffler, compressor crankcase heater, and filter drier are all factory installed. The heavy gauge, galvanized steel cabinet has a baked-on powder paint finish to protect against the elements. The expanded ComfortAlert diagnostics system features indicator lights and storage of up to six fault codes. The DSZC18 uses R-410A chlorine-free refrigerant.
As a HVAC contractor for 35+ years, I can say it has been my experience that 95% or better of problems with Goodman has been the installation. I have seen duct work not modified for higher effiency equipment. I have seen contractors using existing piping which is almost undersized. Issues with back up or secondary heat. Imbalanced air flow and thermostat installed improperly. Choose a reputable contractor who can verify a good reputation Installing Goodman equipment.
Long Pond, PA
"Bad choice of heat pump"
Built new home in 2015, had electric furnace and heat pump installed Goodman dszc18 moved in December 10, 2015 so now have been here about 15 mos. The heat pump went out 3rd day after we moved in and took about a month to final get running again. Since then they have been out approx twelve times to fix or replace something and as of today 3/2/2017 still is not working. Coming out again on 3/6/2017 to replace another part. In the 15 mos. We have lived here the heat pump hasn't worked more then about 3-4 mos. And that was the ac part last summer. Yeah the parts are covered under warranty but after the first year I am now paying service charges for a product that has never worked since the beginning. I purchased the heat pump because it would cut down on heating bills, but just the opposite has happened I running electric furnace 24/7 all winter and $450.00 electric bills for 2000 Sq.Ft. House. I would strongly urge anyone to not purchase a Goodman heat pump, complete piece of junk. I am now considering having the unit replaced with a different brand maybe a Trane.
Indian Valley, ID
"Piece of junk"
I have had this thing in my house for four years and have replaced the board five times also replaced most of the electrical parts. This is a total piece of junk and would make a very nice block for a land fill. Thank you, Goodman.
"Nothing good about Goodman"
Having installed a Goodman heat pump 5 years ago, we have had to have it worked on every year since. Replaced the A-coil 3 times, the compressor twice and it has now bit the bullet after spending thousands in repairs. We gave Goodman an opportunity to make it right and they said all they do is sell them and do not guarantee them beyond the one year. Save your money and time, do not buy a Goodman! Signed, sweating in Illinois.
"A Decent Addition to Your Home"
I have owned my Goodman nearly 2 years now. I have to say I think it is a very good heat pump. It hasn't required much maintenance at all for me so far. There was only one incident when I had to call someone out to look at it, and they were able to fix it for me quickly and also free of charge. I can't remember what was broken. If I had to choose to buy this again, or to buy a different one, I might go ahead and choose to continue using the brand Goodman, but maybe get a newer model. It does an excellent job extracting the outside air and bringing it inside. I wish it cost a little less, because I do not believe it was worth the full amount I paid for it. Looking back on it, I should have waited until it was on sale.
Based on comments from HVAC forums, the DSZC18 is considered a good heat pump, with most problems mentioned on hvac-talk.com being caused by poor installation and not the unit itself. One professional stated that the biggest problem with the unit is with distribution of service parts, otherwise it's usually faulty installation.
Product registration is required within 60 days of installation for maximum warranty coverage. The warranty for the Goodman DSZC18 heat pump is comprised of the following:
10-year unit replacement limited warranty if the compressor fails
lifetime compressor limited warranty
10-year parts limited warranty
The warranty does not cover labor costs.
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