The Goodman CPLE is a discontinued split system heat pump with an efficiency rating of 10 SEER and a 1 ½ to 5 ton capacity. It featured an energy efficient compressor with internal high pressure relief and a fully enclosed and permanently lubricated condenser motor for low maintenance. The CPLE had a time-initiated, temperature-terminate defrost and a crankcase heater. The heavy gauge, galvanized steel cabinet with baked on powder paint combined with a louvered guard to provide protection from the elements. The CPLE was designed for both ground-level and rooftop installation.
"Must have purchased a Wednesday unit, will buy another one when needed."
I installed the CPLE481 back in 09/04, and had only one issue. The fan shroud came loose and tripped the circuit breaker. My son and I had it repaired in less than half an hour. For my first installation, 11 years. Operating in Pennsylvania. Not too shabby, I think I would install another, wouldn't you?
Northern Cambria, PA
"2nd time around but there won't be a 3rd"
This is the second Goodman we had after the first experienced a catastrophic breakdown during the peak cooling season last year. Had a Goodman CPLE36 heat pump installed last summer (2014) and by January we are already experiencing major problems with the unit and the original installer. This time the test line broke at the weld and allowed all the refrigerant to leak out, clearly a manufacturer's issue. Contacted Goodman and explained the case, and they were not willing to honor the warranty except through the installer. The original installer refused to repair the unit unless other work was given to his company, which was refuted by a second opinion from another repair company. We had the repair completed and asked the company to discuss it with Goodman for warranty reimbursement, and again they failed to honor the warranty. There will be no third time for Goodman. No one should buy their products if they don't honor the warranty. What I don't understand is how Goodman is rated 16th out of 25 manufacturers of heat pumps when they should be dead last in my opinion. No one in my family or anyone that I know looking for a heat pump will ever buy a Goodman if I have anything to do with it.
"Had 3 ton unit installed in 2005, repaired in 2009, again in 2011 and now yet again in 2014"
Piece of crap. Do not have a Goodman installed as your unit. Needs too many repairs before ten years. Falls apart. Cheap construction. Factory can't even put it together correctly. Faulty parts. Did have unit serviced every season. Does not make any sense. Installed in 2005, repaired in 2006, again in 2009, then another repair in 2011 and now it s___t the bed in 2014. And, it's not even 10 years old.
My home is seven years old and I have had to have your heating system service (9) times. Everything from replacing blower motor and inside coils to replacing the outside coils twice. I find it hard to believe that your company sells such poor components that they fail on this regular of a basis. Your system has cost me time of work to have it fixed. Large electric bills while running on emergency setting. Discomfort to my family for either lack of heat or cooling. The mental anguish of not knowing the next time it will fail. I would like to know your company's police when a consumer of your products has this type issues. I would hope to hear back from you on this matter and hopefully find a resolution to my issues without posting my problem on your Facebook page or with the better business bureau.
"Goodman Heat Pumps"
2 units – both model numbers cple30-1c – last year evaporator coil leaked on one, and today they diagnosed the second unit coil is leaking. I see some reviews of "the installer makes the difference". I ask how does the installer make the difference on the coil? The word on the street with the installers is these units leak a lot. Seems like a quality company would stand behind their product. Last year, the warranty covered the coil, but had to pay for the install (now the installer makes a difference as the coil is sweated into the system). But with a high failure rate, why should I have to pay labor??
Many of the issues with the CPLE on online HVAC forums seem to concern thermostats and wiring. Posts on both doityourself.com and gardenweb.com discuss how to rewire a new thermostat for units that are running incorrectly. A thread on diychatroom.com also discusses wiring a thermostat for the CPLE.
Goodman CPLE Model Numbers
The CPLE is available in different models which vary in efficiency and capacity.