Our Trane AC went out after 11 years of service, I thought I was being smart when I bought a First American Home warranty 3 years ago. (Boy, was that a mistake). I called the warranty claims department and they told me someone would be at my house by 10 am the next day. At 2 pm a service man showed up, spent 5 minutes looking at the compressor, told me that it had a leak and he would have to cut both lines, fill them with nitrogen, wait two days to determine the source of the leak and in the meantime he would put some sort of leak stopper in the system. I vetoed that and called the warranty company to complain. They sympathized with me and told me someone else would be sent the next day. Two days later, another service person showed up spent about 15 minutes in the attic and pronounced the entire system defunct and that it would need to be replaced. He assured me that they would get on the job soon. The claims department at First American informed me that they would be replacing my system with a Goodman product, that was equal or better than the original. The service people showed up late in the day and began removing the air handler, stepping through my living room ceiling in the process. They assured me they would repair the damaged ceiling for $400. They removed the air handler, replaced it and the condenser and after much wrangling agreed that my repair person would be allowed fix the ceiling. They did their work and the AC worked fine, for three days. I called the service people Shellaby AC of Rockport, Texas. They said they had a crew working in Corpus and would be at my home by 1 pm. At 2 pm I called and asked where they were. At 3 pm I asked again, At 4 I called again and was told that I was a pain in the ass and they would be by when they finished their current job. They showed up at 5:30, Friday evening. They spent about 20 minutes, came down and said the mother board had shorted out and they would go by the Goodman dealer Saturday morning to install it. I heard nothing from them until Monday, when I called and was told the board would have to be ordered from Houston and would be here by 2 pm Tuesday. Long story short, the board came would not work, another was ordered and did not work. Finally, 8 days later, they got the unit going. It lasted 12 days before it quit again. I called the home warranty people who sent a different person who seems to be more knowledgeable and he told me that it would take 8 to 10 days to get the system repaired. I am to the point that when First American warranty company opens on Monday, I am going to give them three days to get the system running or I am calling my AC man and instructing him to take the damn thing out, set it on the curb and install a decent unit that I will pay for. I am through with Home Warranty companies forever.