Goodman GSX14 Air Conditioner Overview

Stay away from Goodman products. Mine was only eight years old. The unit leaks, never ending repairs. It was still under parts only warranty, but was costing so much in labor costs. Had it replaced with new different brand. My installer nicknamed it "not so Goodman". Don't do it !!!

We just had it put in, already had serviceman out here and the jerk says oh its running fine, with that electronic thing he has telling me oh its not cool in here due to no insulation. I know someone lives in mobile home and their place cools down in minutes the whole place…this brand is the worst, don't let them put in Goodman brand. I will be suing them over this cause 12,000 it cost me. The place isn't cooling down at all. Don't buy this lousy god dam thing. I'm totally pissed

The unit never worked properly from the beginning. It would not hold a charge for more than a couple of weeks. The installer made numerous trips only to recharge and look for leaks. He isolated the problem to the coil which he replaced under warranty, however we find it now leaks too. Our installer no longer returns our phone calls and obviously has washed his hands of the mess. I have hired another service company who found the coil outside has a major leak as well as the inside coil (that had been previously replaced). Replacement parts are covered under warranty but the labor would have exceeded $3,000. For similar $ we have purchased a replacement york unit. My wife and I being senior citizens do not have the resources to easily swallow such an expenditure. Hopefully anyone considering Goodman equipment will go elsewhere.

My unit is a year and half old has never worked well. When it stopped cooling I called a Goodman a/c service rep. Off of their website. What a joke, said I needed a compressor and I did not. I got a second recommendation and they said It was low on Freon. Wrong again, and the second service messed up my unit as it does not even turn on. Whatever they did now probably did fry my compressor. Customer service is a joke. Hey Goodman fire your customer service employees and buy an answering machine to tell your customers you will not help them in a time of need. Take the extra $ left over from the firings and put it into decent parts and better service. I never write reviews so please if you need a new A/C go elsewhere.

I would not suggest purchasing the Goodman brand. Wished we spent a little more money to get Carrier from the beginning. Our AC broke down after 4 years, the parts had a 10-year warranty but no use. Just replaced our AC today & bought Carrier brand.