I've been doing a lot of research on new units. We have 2 units and one always seems being acting up Goodman'S. Service calls $125.00 a pop and that's with a home protection plan. After reading for weeks it seems that Goodman is a starter unit. I think one person said they will cost you more in parts and labor then it's worth TimAnd, it's Interesting That new builders use them all the time. Get it, less money out of there pocket. In SC all the builders use Goodman because they are cheapest and meet standards. I'm changing up 2 trains some things you pay for what you get.
Tim
Surfside Beach, SC
"Coils in Goodman AC and heat pumps suffer from leaks and have to be replaced."
1.0 rating
Very Unsatisfied
We purchased two AC units in 2008. According to Goodman the coils have a warranty of 10 years if the unit is registered. The warranty was not honored by Goodman on our units because the installer did not register the units and did not tell us to register them. We had to replace the coil in one unit in June 2015 at a cost of $775.00. We just had to replace another coil at a price of $500.00. I just found out in February, 2014 that Goodman faced $803 million in damages in an air conditioner class action because their air conditioning units suffered from leaks.
Connie Conner
Kinston, NC
"Goodman is not good…it's terrible"
1.0 rating
Very Unsatisfied
We have had 2 units for less than 2 years and have spent 2000 dollars fixing the coil and compressor. My house is at 78 degrees and I expect next spring it will break again. The company could care less that their product is failing. They will not assist us with the issue. We have fixed the issue 2 times now. I recommend not buying this Goodman crap.
E. Klein
Bella Vista, AR
"Run from it!"
1.0 rating
Very Unsatisfied
My house has, unfortunately, two units of this piece of junk. Steer away from it – install any other brand but Goodman. In just 7 years since being new, my units have failed every single year. Now, just outside the warranty, the compressors go bad and I don't have the big bucks to replace it. Living with 82 F inside my house for God knows how long.
MU
Lenoir City, TN
"Another victiim"
1.0 rating
Very Unsatisfied
A 2007 brand new Goodman GSH13 was installed in a 2007 brand new home, and I started to use the unit from late 2008. Replaced the fan motor in 2013. Since the manufacturer provided the parts under warranty, I spent a total of around $300 for labor. Right now, the AC does not do a good cooling job due to an evaporator coil leak. I put in 3 lbs. of Freon and don't know how long it can last.
