Goodman GPC13 Air Conditioner Overview

In the last 3 years bought 3 MH(package units), all 3 ton. Two of them lost Freon in 10 months in service. The third one lasted only 36 days and lost Freon, all for the same reason: service (charging Freon) tubing broke off from low pressure line and, of course, Goodman won't do anything about it. It cost me $782 to re-solder all 3 of the same tubings (in same place) and recharge the lost Freon. Sent a letter with bills to consumer relation dept. as instructed and never heard from them. When the distributor asked them about it, they told him to reimburse me 50% of my expenses, so they did. But Goodman won't take any responsibility for their inferior/poorly design tubing connection,which is very simple to correct. Goodman's people are very rude in their answers to this persisting problems. Every local a/c service business strongly recommended staying away from Goodman products. Plagued with problems and no warranty. They don't consider Freon and soldering rods ($12 for one) as parts so they won't pay for it.

Bought unit from a/c direct had it installed 08/15 2014 unit stopped cooling. Called Horizion A/C to come take a look. $1,468.30 later repaired pin hole in refrigerant line — obviously manufacture issue — leak was at brazed joint. Called Goodman to see about warranty. Person answered with attitude when I described my problem. They stated that if they do not replace the part there is no warranty.Will not recommend or purchase another Goodman product. The repair bill was more than the purchase price.

Worst ac ever . Loaded with cheap defective parts. Does nothing but break down. I am still covered under my 5 year warranty and have to always fight to get it fixed. The unit is not even 5 years old and the. Rivets holding fan together came apart. Very cheaply made for the $6000.00 I spent for. Manufacturer does not stand behind unit nor does AZ Refrigeration who installed it. Word of advice: do not waste time doing business with these companies.

We trusted our a/c man to install a Goodman unit in 2007 and we have had nothing but leak after leak of Freon and now the heating system will not shut off unless the breaker is off. Our first leak was the second summer we owned the unit. We have spent at least $3,500 on repairs and replacement Freon since 2007 because Goodman refused to warranty any of this problem. This does not count the hot days we spent waiting on a repairman. Do not buy a Goodman unit because you will be soooo sorry!!!!!