Reviews - Furnace Compare

Gibson Furnace Reviews

Showing 6-10 of 67 reviews

"Worthless Piece of ****"

1.0 rating
Very Unsatisfied

This Gibson furnace is only 8 years old and we started having problems with it less than 2 years old. I have always heard to stay away from this brand, but was put into our new construction home without our knowledge. Looks like we will be replacing this piece of junk real soon. Repair person is here at least 3 times per year trying to get it to fire.

Amy

MI

"Worthless Piece of Crap"

1.0 rating
Very Unsatisfied

I will never buy anything from this useless company again. I've paid so much in repairs on it the last four years. I could have bought a new Lennox unit. It's CONSTANT.

Cory Youngblood

Amarillo, TX

"A Piece of Junk"

1.0 rating
Very Unsatisfied

We purchased this furnace on Nov 8, 2008 and have had nothing but problems replacing motors, sensors for a total of $740.00 in repairs and service calls. Many of the problems have been under warranty, but the service calls are doubling in price with each call. The distributor and installer are not taking responsibility for the repairs being placed in the furnace and are making unreasonable excuses as to why the furnace fails to work. The next time the furnace fails to work, we will have no choice but to replace it with another more reliable furnace – one that is more reliable than the Gibson we have now. The Gibson will be placed on the front lawn to display to the public that this furnace is not reliable and a warning for public to beware in purchasing this furnace.

O. Prokopie

Saskatchewan, Canada

"Big waste of money"

1.0 rating
Very Unsatisfied

My Gibson Furnace is only 5 years old. I have had it repaired once under warranty and 6 times NOT under warranty. I caould have bought a new furnace again for the amount I spend fixing it! BIG piece of junk!

Andy Nodolski

williamstown, nj

"Heat Exchanger Bad after 6 years"

1.0 rating
Very Unsatisfied

We have a Gibson Aprilaire 2-Zone comfort Control Furnace by Nordyne. The heat exchanger went on a Wednesday afternoon. After having difficulty finding a dealer who could service the appliance, the Gibson distributors in our area did not have the part needed. We were told the earliest Nordyne could get the part to us would be Monday. Since we live in NH and it's February with a storm on the way, we contacted Nordyne directly. Their customer service leaves nothing to be desired. They could have cared less that we have two small children and will have no heat with temps in the single digits. They were unwilling to assist in getting the part here any sooner and reminded us that their policy was to cover the part and not the shipping. After informing them that if they were to take their car in for servicing while it is still under warrenty, they would not expect to have to pay shipping for the part to fix it, nor would they be charged. Their reply was that this was "their policy". After much run around, bottom line is: Overnight shipping of the part is almost $400, 2-day (for Monday delivery) is around $200. We need to pay for the shipping, the install and for the part at a total cost of approximately $1250. We will be reimbursed later for the warrented part after Nordyne deems it appropriate and gives approval. In the interim, our home will have no heat aside from a gas firepace for almost 5 days and is at risk for freezing pipes. Customer service is poor. Distributors do not carry parts because they do not want to pay shipping charges as well as costs associated with warehousing and inventory. If this product was not under warrenty, we would seek out another brand. Also, in the future, because of poor customer service, we will not consider their other products. This company makes many on the market including Maytag and Frigidaire. For a list of other products, check out Nordyne's website. Buyer beware.

J. Brede

Southern, NH

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