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Friedrich Air Conditioner Reviews

Showing 1-5 of 7 reviews

"No heat for two weeks and counting"

1.0 rating
Very Unsatisfied

I bought this A/C+heater in December. In January the heating element broke. I've been waiting for two weeks for a replacement element. Friedrich customer service rep George informed me that the unit had been back ordered and that "it will take as long as it will take". I tried to explain to him that it's difficult to live without heat in NYC winter but he refused to provide me with a replacement unit "it's not how we do things at Friedrich" or even to give me a time frame. Well, I am boiling from anger so much that I don't really need heat in my bedroom. On a positive side, Amazon issued me the full refund. Thank you, Amazon!

boris itin

New York


1.0 rating
Very Unsatisfied

I purchased this M36tqyf1 3 way split system June 5, 2008 for my guest house in Palm Desert California, it worked fine till 2013 when it failed and I had to replace the mother board , it worked fine again till the middle of 2016 when it failed again and now I am being told by The factory trained tech there are no parts to repair this unit and the entire system inside and out needs to be replaced. I am sorry but it is not acceptable for me to spend $6,000 total with installation for this unit and only get 8 years of service, especially since this unit was installed in my guest house and had minimal use. After contacting Friedrich Co. to see what they can do for me so I will not take a total loss because they do not provide parts to repair an 8 year old unit !! , their Management said that 8 years is about what you would expect as a life expectancy for one of their units. As far as I'm concerned this company makes an inferior product with a planned obsolescence and I WILL TELL EVERYONE NEVER TO BUY A FRIEDRICH PRODUCT


Sierra Madre , CA.

"Love our Friedrich Air conditioner unit"

5.0 rating
Very Satisfied

We have had this for one year and it has held up great so far. We have no complains at all. It kept us really cool all summer long! Worth the price for sure. I would recommend this to anyone looking for one in a heartbeat! Very good quality and cost very little to run! So if you are looking to purchase one get this one!

amity ar

"If Only the AC Pumped Cold Air"

1.0 rating
Very Unsatisfied

I purchased a brand new Friedrich 12,000 btu AC window unit. After installation, I turned it on cool with a temperature setting of 60 degrees, it pumps out warm air only. I cannot believe a brand new AC was not check before it was sold to make sure it actually pumped out cold air, like an AC is supposed to do. If you want to purchase an overpriced fan, you also should buy a Friedrich AC.

Don Carlos


"CP08E10 window unit"

1.0 rating
Very Unsatisfied

This window unit has never worked right. Purchased June 2009, but a cool summer. This summer Friedrich arranged for an authorized service team to come out. They said we needed a new one, the compressor was broken. Since then I have been unable to get Friedrich on the phone. They know nothing. Extremely disappointed with the company and their failure to replace the machine. Our previous a.c. worked for about 15 years. This one is also very noisy.


New York, NY

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