Where do I start. Bought an Earth outdoor Rancher 365 in 2012. There hasn't been a year passed that I haven't had to tear it apart to repair it. The 1st year I had a water leak on the top where the main water line entered the tank. Some jackoff didn't tighten the clamp on the hose, so it leaked and rusted the elbow to where it broke off. The company kept giving me the run around for 5 months until I gave up and paid for the materials myself and took the time to make the repairs myself. 2nd year, the tank cracked, started to leak around the top and bottom corners of the fill door. Too much flexing on the metal with the weight of the wood inside and the constant opening and closing of the door. I had to tear it apart, drill a hole to stop the crack, weld the crack, grind it down smooth, then cut and weld a piece of 3/8" support plate on the corners to reinforce it. Had to do this all in 1 day in 15 degree weather due to my work schedule. Left message with company. Never received a return call as of yet ( 5 years later). Year 3: The tank was blowing steam out of the overflow pipe and the digital thermometer was reading 140 degrees. I'm not the smartest guy, but I do know water boils at 212 degrees. Had to replace the thermostat. Didn't even waste my time trying to call them. Year 4: The tank is blowing steam again. This time the lower lip on the firebox where the door meets when the door is closed, rusted out and was sucking air, causing the fire to be raging constantly. Had to build a weld, grind, and shape it to fit & seal properly. Year 5: This time, same area but on the bottom part of the door. A section of metal that the door gasket sets in rusted off and the door gasket wouldn't seal tight, letting air pass by, causing the fire to burn constantly. Knock on wood, today is 11/8/18. Just fired it up. Nothing yet, but we will have to see what goes bad next. So much for a 25 year warranty. I don't know how this company is still in business. Buyer beware.