Reviews - Furnace Compare

Ducane Heat Pump Reviews

Showing 91-94 of 94 reviews


2.0 rating
Somewhat Unsatisfied


louisville, ky

"Avoid at All Costs"

1.0 rating
Very Unsatisfied

Avoid at all costs, inferior quality components lead to many expensive service calls and headaches. Ducane does not honor its warranty (except with a lot of hassle). I have two Ducane units installed four years ago: a 4-ton unit-HP12B48 and a 2.5-ton unit-HP12B30. Along with their respective air handlers. The 4-ton unit died in less than one year and the installer had to fight with Ducane to get a new one. Then about one month ago, a $170 txv valve broke on the big unit, leaking all freon out, but the unit had a safety component preventing the unit from running without freon. $900 later it was fixed. Ducane would not honor the 5-year part warranty. Then last week the same part broke on the smaller unit, but it does not have the safety component. The unit now needs to be replaced because it ran without the freon. Ducane will not honor its warranty. It cost me $700 today to find out that I need to replace the entire unit (including air handler). Save yourself the headaches and wallet aches — do not buy Ducane!!!

David Canale

Annapolis, MD


1.0 rating
Very Unsatisfied

L. Schizas

Montreal, Quebec


1.0 rating
Very Unsatisfied

P. Conti

Morristown, NJ

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