The Comfortmaker CCH9 is a two-stage heat pump with an efficiency rating of up to 19 SEER and 10 HSPF. It is Energy Star qualified, with a variable-speed fan which operates mostly in low stage for quiet, efficient temperature control. The CCH9 is dual fuel capable with a compatible gas furnace, and it can be paired with an Observer communication wall control for remote access. A soft-mounted compressor, compressor sound blanket, and Quiet Shift defrost provide operating sound levels as low as 66 decibels. A galvanized steel grille panel cabinet with durable corner posts and a high-gloss baked-on powder coat finish protects the unit against corrosion and weather hazards.
Had unit installed in May 2015 and have had problems since. Request by the installer in 2015 for a new unit was denied. The current request is in the hands of the district manager. Since 2015 we had problems with both the heat and the air conditioning. The unit froze in Nov. 2018 and had to use em heat all winter which was rather expensive. Air conditioning also does not work at all. Still waiting for a reply from the company. I am extremely disappointed, frustrated, and angry at this point.
Patricia A Cheslock
"Heat exchanger fan kaput in 8 years."
The heat exchanger fan broke in the 8th year. Never happened before on any type of furnace in that time. It is completely impossible to contact Comfortmaker. Tried to send an email, would never take install date, any date. No phone, no chat, no service whatsoever. Do not buy because of this. Looked up my model number on their website, unknown phrase. That is completely unacceptable. My installer, service retired.
Other CCH9 Reviews
Among the very few online comments regarding the CCH9 is one on badweatherbikers.com from a homeowner asking for opinions about a quote he received. The CCH9 was part of the quote. There were several opinions on different systems, mostly regarding the ductwork.
Product registration is required within 90 days for maximum warranty coverage. The Comfortmaker CCH9 heat pump warranty is comprised of the following:
10-year parts limited warranty
10-year No Hassle Replacement limited warranty, which provides a one-time replacement with a comparable unit if the compressor, coil or heat exchanger fail due to defect
Labor costs are not covered by the warranty.
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