Coleman Echelon Heat Pumps

Coleman Echelon Heat Pump Overview

The Colman Echelon is an energy efficient heat pump with an efficiency rating ranging from 16 to 18 SEER and up to 10.0 HSPF. The Echelon has a "warm to touch" feature which helps prevent cold start-up drafts, and the unit's unique fan guard design ensures quiet operation. The environmentally-friendly refrigerant R-410A is used on all models. The Echelon carries the Energy Star logo, and the HC8B has been named an Energy Star Most Efficient 2015 product.

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Consumer Reviews of Coleman Echelon


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #2 of 3 Coleman Heat Pump
  • 64% of customers recommended

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Coleman Echelon Heat Pump Reviews

Showing 16-20 of 25 reviews


1.0 rating
Very Unsatisfied

This is to the people who say that poor installation is the problem. Although I do agree that poor installation causes many problems, but Coleman is also responsible for that. If you entrust your brand to anyone, expect people to blame you if the system goes down. My parents had their Coleman system installed 4 years ago and during the worst winter we've had since they bought the system, it fails. This year is the first year that is has been consistently cold from the start. Yes the system was running a lot this winter but they did not purchase a "top of the line" system for when it's 60 degrees outside. Now we have to pay for shipping of the product and labor. If my parents didn't spend a ton of money for the system and to have it installed, I wouldn't be so upset. They didn't go cheap, they never do when it comes to their house. I'm sorry for the person who lost their job because of bad Coleman reviews. But please, please do not blame us when we are putting out hundreds and even thousands of dollars to get a brand new or fairly new system repaired. Coleman is allowing anyone to install their products yet they do not want to take any responsibility for labor which is usually the most expensive part of repairs. In the end, it is their product and they should take some responsibility.


Philadelphia, PA

"No Problems with my Coleman"

4.0 rating
Somewhat Satisfied

Purchased 6 years ago. Power went down $50 (.05/kw budget bill was $171 per month). Ac uses less power than Neptune dryer. If < 30 degrees snow catches in grill, spray with deicer (glycerin) to stop ice build up. Outside box is real quiet compared to other neighbors cheap units. If in colder area you need gas for inside coils use a lot of power and gets expensive. Replaced Carrier for Coleman due to space. No regrets. Having good HVAC techs with maintenance contract (entek) makes for reliability all the time.

Jeffrey Samples

Kalama, WA

"Ease of Installation"

5.0 rating
Very Satisfied

I'm a contractor in South Carolina. I'm here to tell you I have flip-flopped around with various brands but I am sticking with this one. Name recognition, high quality, awesome tech support, ease of installation, and the best extended warranty on the market by far. My employees love installing them and all of my customers are pleased with this product. My advice?? Hire a competent contractor and get the comfort plan!



"Bad Installations"

5.0 rating
Very Satisfied

I am here to give my review of Coleman products as an installing contractor. My company has installed American Standard, Trane, Rheem, Amana, Goodman and Bryant. We have settled with Coleman and install this brand 98% of the time. We like Coleman because of the small amount of warranty call backs, impressive equipment features and distributor support. I am here today because I lost a job due to bad reviews of the Coleman product here on this site. While going over the bad reviews its apparent that 90% of them are due to bad installations (this goes for every major brand.) Since I have been installing all kinds of hvac equipment for years and years I can tell by the descriptions. Aside from the leaky coil claims I feel confident that nearly all other problems are from poor installation practices. My company has installed over 1000 Coleman heat pumps and we have had less warranty compressor replacements and coil leaks than any other brand we've sold in the past. Think of this: Why would Coleman offer an unheard of lifetime compressor warranty if they had to constantly replace them? Also, the same Scroll compressors are used throughout the industry in just about every major manufacturer. We offer a 100% satisfaction guarantee backed by Coleman. This means that if the customer is not satisfied with the new system they get a full refund. In our years installing Coleman we have never once had to file such a claim. You must screen your contractor. Stop obsessing over equipment brand and reviews, you are only wasting your time and ultimately shooting yourself in the foot. Its time wasted that you could have been screening the best contractor to do your job. Make sure they know what they are talking about. Make sure they do a load calculation on your home. Make them provide references and testimonials. Make them show you pictures of their work, even a laymen can see the warning signs of a bad installation in a picture. The reason why some major brands have higher reviews that others is because of contractor screening. Brands like Trane, which is top rated, put their dealers through a rigorous screening process to make sure they are going to represent the brand properly (I.E. do quality work and minimize name tarnish.) So there you have it folks, an un-biased professional opinion. I have nothing to gain from this except the peace of mind that I may have been helpful to someone making a home investment or that I helped to educate someone who had a poor installation. All in all it doesn't really matter which major brand you go with, just make sure you have the right person to do the job. Remember, lower is not better. Don't be enticed by a super low bid, you may pay for it later.

John Galt

Seattle, WA

"Good Performance"

5.0 rating
Very Satisfied

Top of the line model hc8b was installed back in December, and it's been running like a champ. I've set the balance point to 25f to minimize turning on my oil furnace / back-up heat. At 18f, the hc8b was cycling off/on with no need for oil backup = good. The hc8b features a Copeland scroll compressor. My contractor retrofitted my furnace blower with an evergreen motor = more efficient than a psc motor. I did have an issue with excessive defrost cycles. I researched this and brought it to the attention of my contractor. He promptly installed an updated defrost control board supplied by Coleman/York. Problem solved. Compared to my old = inefficient HP at equivalent outside temps, my Kwh/day consumption with this new HC8B in place is 46% less. I'm impressed. Two things that seem to make a difference with customer satisfaction: Be picky about choosing your installer/contractor, and provide detailed communication to your contractor if there is a problem. Odds are when you do that, it will be fixed quickly, and minimize contractor call-backs, = wasted time for you and the contractor.

L Bennett

Hatboro, PA

Other Echelon Reviews

When asked by a consumer to choose between a Coleman LX series or the Coleman Echelon, most who commented on chose the Echelon. Comments on describe the similarities between the York Affinity and the Echelon, calling them internally identical.

Echelon Warranty

The Coleman Echelon comes with a standard 10-year warranty on parts and the compressor. The unit must be registered online within 90 days of installation, otherwise the parts warranty reverts to a 5-year limited parts warranty. Other warranty plans can be purchased separately.

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