Coleman Echelon Heat Pumps

Coleman Echelon Heat Pump Overview

The Colman Echelon is an energy efficient heat pump with an efficiency rating ranging from 16 to 18 SEER and up to 10.0 HSPF. The Echelon has a "warm to touch" feature which helps prevent cold start-up drafts, and the unit's unique fan guard design ensures quiet operation. The environmentally-friendly refrigerant R-410A is used on all models. The Echelon carries the Energy Star logo, and the HC8B has been named an Energy Star Most Efficient 2015 product.

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Consumer Reviews of Coleman Echelon


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #2 of 3 Coleman Heat Pump
  • 64% of customers recommended

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Coleman Echelon Heat Pump Reviews

Showing 11-15 of 25 reviews

"Satisfaction with our Coleman"

5.0 rating
Very Satisfied

This is our 3rd Coleman heat pump system. We went to a larger unit with a 2-stage blower for more efficiency in our home. We are very happy with our new system and extremely satisfied with the contractor that installed our new system and that keeps the system working with yearly maintenance. I am hoping this system will last us another 15 years like the previous one.

D Bowers

Renton, WA

"Excellent system"

5.0 rating
Very Satisfied

Our 27-year-old furnace went belly-up in the winter after we arrived home from a trip – we walked into a very cold house. Tip – don't baby an old furnace, replace it after 20-plus years. Our summers are progressively warmer for longer periods so we had been thinking of air conditioning. Our installer recommended a Coleman Echelon 8C heat pump/furnace combination with an upgraded Honeywell touch screen thermostat, and so far the system works very well in summer and winter. We have a two story house, with a cold air return on the first floor. Our upstairs gets very hot in the summer, so I installed AtticFoil in the house attic and garage attic and the temperature difference now is within 6 degrees between floors, allowing the air conditioning unit to maintain a consistent temperature throughout the house. I highly recommend AtticFoil too – it's cheaper than adding a cold air return on the upper floor.

G. Kisinger

Renton, WA

"Must have got a lemon!"

1.0 rating
Very Unsatisfied

I've had my Coleman heat pump for 5 years and it has a 10-year warranty. In that time I've replaced 2 inside fan motors, 2 fan control boards, and 1 outside fan motor. The first board was replaced by my installer for free, including labor, since it was in the first year and a half of operation. I could live with that, but when it was 4 years old the inside motor went out again. A year later (this year) the control board and fan were replaced again, along with the outside motor. So far, that's 3 motors and 2 boards. I emailed Coleman and the only response I got was asking for my serial and model numbers which, I might add, were supplied in the very first email. I supplied them again with the model and serial and 2 or 3 more emails but never got a response back. It's a bad product and bad customer service. Why anyone would want to buy a product from them is beyond me. I made a mistake. Don't do the same. Stay away.

R. Byars

Munford, TN

"Breaks down every year"

1.0 rating
Very Unsatisfied

The heat pump breaks down every year at the start of the heating season. It's been 5 weeks now and the part I need is on back order again. The extra money I spent to save on LP has been a waste. I kick myself for not buying a Lennox. It would have cost me more for the unit, but it would have been worth it to not buy a Coleman. Coleman=junk.

Darryl Bizub

Wautoma, WI

"Coleman heat pump"

5.0 rating
Very Satisfied

I recently installed an Echelon Coleman heat pump in my house. I was extremely pleased with X-treme Heating and Air and the quality of professionalism that they gave. This heat pump is ten times better than my old unit and I would recommend this product to anyone. I also love the warranty that is available, it gave me piece of mind in the decision-making process. My old unit was very loud and I could tell it was on all the time. However, with this new Coleman unit, I cannot hear it running and the cooling is exceptional.


Browns Summit, NC

Other Echelon Reviews

When asked by a consumer to choose between a Coleman LX series or the Coleman Echelon, most who commented on chose the Echelon. Comments on describe the similarities between the York Affinity and the Echelon, calling them internally identical.

Echelon Warranty

The Coleman Echelon comes with a standard 10-year warranty on parts and the compressor. The unit must be registered online within 90 days of installation, otherwise the parts warranty reverts to a 5-year limited parts warranty. Other warranty plans can be purchased separately.

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