Carrier Performance Heat Pumps | FurnaceCompare

Carrier Performance Heat Pump Overview

The Carrier Performance is a series of heat pumps with an efficiency rating up to 17.2 SEER and 9.5 HSPF. Performance Series heat pumps are compatible as part of a Hybrid Heat system and three of the four models are Energy Star qualified. The Performance is available in both single-stage and two-stage scroll compressor models and features a compressor sound blanket which helps provide sound levels as low as 68 decibels. The louvered steel coil guard and galvanized steel cabinet with baked-on powder paint help resist rust and corrosion. Performance heat pumps use the non-ozone depleting Puron refrigerant.

Questions about this model?

Consumer Reviews of Carrier Performance


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #3 of 9 Carrier Heat Pump
  • 33.33% of customers recommended

Read Reviews of Other Carrier Products

Find ratings and reviews for Carrier Air Conditioners, Boilers and more

Read Reviews

Top 10 Heat Pumps

See who made our list of the best Heat Pumps of 2022.

See the Top Products

Find a Certified Heating & Cooling Professional In Your Area

Contact a top-rated local expert to help with all of your home's HVAC needs.

Carrier Performance Heat Pump Reviews

Showing 1-5 of 9 reviews

"Rip Off"

1.0 rating
Very Unsatisfied

Bought a new heat pump from Buffington Heat & Air. Didn't last 2 years and they want me to pay full price to replace the compressor. Wouldn't recommend, except to my worst enemy!

C. Jones


"2 Carrier heat pumps installed 4 yrs ago, poor performance, numerous issues"

1.0 rating
Very Unsatisfied

Purchased 2 Carrier heat pumps, and even purchased the extended warranty through ***** ***, Boca Raton. We could have purchased brand new units for the costs that have been associated with keeping these units running. Our renters are frustrated and when I get e-mails and phone calls of their frustration, because I live out of state, it makes it very difficult. I can honestly say that these units are poor performers, we will never purchase another Carrier unit of any kind. Our renters want to replace them with another brand and charge them to us because they cannot live in Southern Florida without ac. These units were installed 9/21/2011 and there have been dozens of service calls this year alone. Why purchase a Service/Maintenance Agreement if they do not cover everything, especially when the parts are suppose to be covered till 2020? Signed, Disappointed in Carrier 🙁

Debra Blackmon

Lighthouse Point, FL

"Sorry workmanship"

1.0 rating
Very Unsatisfied

Bought this heat pump on 7-24-2010. Already had to have the motor replaced. Now, after having the unit only 5 years, the A/C has quit again. I had a Trane 22 years and only had it worked on twice. Heat pump sounds like a helicopter in winter time.

Larry Bedford

Newton, NC

"Don't buy! They are a nightmare"

1.0 rating
Very Unsatisfied

Bought two, paid around $10,000. One broke within the first few years. Carrier is not responding to repeated attempts by my contractor to speak with them and they are now claiming no warranty was ever filed for my units. They claim to have no records and therefore are not willing to help. This is the coldest winter in years and my unit has not been working for a week! Carrier appears to not care in the slightest.

C Driver

Toronto, Canada

"I am so tired of being cold."

1.0 rating
Very Unsatisfied

I am so thoroughly disgusted with this HVAC unit. My house is cold and I can't get it to warm up to 70 degrees. We replaced our old unit in August and have had the installer back at least once a month, and sometimes twice a week, to try and get this right. I realize heat pumps don't work as well as gas furnaces but sitting around in sweat pants, sweater and wrapped in a quilt is not how I want to spend my nights. The vents kick out cold air into the room. I like to put the heat back at night and sleep in a cool house. My old unit I could put back to 58 and advance it at 6 A.M. And it would warm the house up to 67 by 8-9. This unit I set back to 62 and by noon it may be up to 66. Getting it to 70 takes a hold and all night running. My installer has been trying. I'm not sure if they don't know what they are doing or if the unit is defective. I am tired of being cold!

Violet evans

Atlanta, GA

Other Performance Reviews

While there are only a few online comments regarding the Carrier Performance heat pumps, they are generally positive. There are threads on and concerning the unit not defrosting, but the problems appear to be caused by installer error and not a problem with the unit itself.

Carrier Performance Model Numbers

The Performance is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
38QRF018-3 13 / 7.7 0

Performance Warranty

Product registration is required within 90 days of installation for maximum warranty coverage. The warranty for owner-occupied, residential applications is a 10-year limited warranty on parts and the compressor for the original owner and 5 years for a subsequent owner. If the unit is not registered within 90 days of installation, the warranty is reduced to 5 years. For other residential applications, such as apartments, the warranty period is 5 years on parts and is non-transferrable.

HVAC Brands

Learn more about your home's heating and cooling system with our guides, how-to's, FAQ's, tips and more.

Ready to get a quote from an HVAC contractor?

Let us know what type of service you need and we can connect you with a certified local HVAC contractor.

Please enter a valid name

Please enter a valid phone number

Please enter a valid zip code

There are no dealers in this zip code.

Please enter a valid email address

Please select repair or replace

Please select heating, cooling or both