Carrier Infinity Heat Pumps

Carrier Infinity Heat Pump Overview

The Carrier Infinity heat pump has an efficiency rating of up to 20.5 SEER and 13.0 HSPF, and all models and sizes of the Infinity have earned the Energy Star qualification. It is available with single-stage, two-stage and variable-speed compressors, and uses the Silence System II to keep sound levels as low as 56 decibels. The Infinity Touch Control monitors the user's preferences and the outside conditions, and has a Wi-Fi option which allows the system to be managed remotely. A galvanized steel cabinet with a louvered coil guard and baked-on powder paint finish protects the unit from weather hazards.

Questions about this model?

Consumer Reviews of Carrier Infinity


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #2 of 9 Carrier Heat Pump
  • 47.37% of customers recommended

Read Reviews of Other Carrier Products

Find ratings and reviews for Carrier Air Conditioners, Boilers and more

Read Reviews

Top 10 Heat Pumps

See who made our list of the best Heat Pumps of 2022.

See the Top Products

Find a Certified Heating & Cooling Professional In Your Area

Contact a top-rated local expert to help with all of your home's HVAC needs.

Carrier Infinity Heat Pump Reviews

Showing 16-19 of 19 reviews

"Totally Disgusted"

1.0 rating
Very Unsatisfied

Purchased an Infinity 2.5 ton heat pump not even 3 years ago. Have had multiple parts replaced and now the compressor is shot. The company is not willing to pay the full amount of the labor -$1100. My electric bills have been astronomical. I am considering consulting an attorney to file group litigation. I think this is abominable that a company can do this to so many people. I haven't even finished paying for it yet!

Pat Norcross

"New Carrier Heat Pump"

1.0 rating
Very Unsatisfied

Have had the 15 seer 5 ton Heat Pump/Infinity system installed for 6 months. Wish I had purchased something else. It is very loud. I have had the install company (2nd generation professionals) back out and they moved the piping in the house which reduced some of the noise. The outside unit is still so loud it can be heard on the other side of a 2900 square foot house. I used to hear my neighbor's cheaper unit at night because it is outside my bedroom window. That prompted me to spend a little more for what I thought was going to be a quieter unit. In the summer it's loud and in the winter it sounds like it's dying. The gasping sound scares the dog everytime it defrosts.

R. Lowery

"Carrier Infinity System"

5.0 rating
Very Satisfied

I swapped out an old Goodman 1996 vintage for the Carrier Infinity System. I couldn't be happier. Runs quiet, I finally have reliable, efficient and effective heating and cooling. I chose a reputable contractor with many years in the business. This makes the difference. Carrier's technology leads the industry.

R. Colon

"Carrier Infinity Hybrid system"

1.0 rating
Very Unsatisfied

Replaced a 17 year old gas furnace in Nov07 with Infinity system. supposedly state of the art. 1400 sF home, pump could handle up to 2500 sf. 9 service calls while under warranty, coudnt find the problems until after warranty was expired. New compressor in less than one year cost 1500.00 not to mention 500.00 in random other service charges. Wrote carrier a letter and that got attention, they paid for the compressor to be replaced. Three days after the compressor was replaced it blew out again. So within 1 week, two compressors. I have a lemon. Stay away!


Other Infinity Reviews

Based on comments from online HVAC forums, the Infinity is considered to be a good heat pump. There are a few comments from people having minor problems, such as cycling issues. Many of the reviewers on regard the Infinity as a great unit, though higher priced than most other heat pumps.

Infinity Warranty

Product registration is required within 90 days of installation for maximum warranty coverage. The warranty for the Carrier Infinity heat pump is comprised of the following:

  • 10-year limited warranty on parts
  • 10-year limited warranty on the compressor

The 10-year parts and compressor warranties revert to 5 years if the product is not registered within 90 days. Labor costs are not covered by the warranty.

HVAC Brands

Learn more about your home's heating and cooling system with our guides, how-to's, FAQ's, tips and more.

Ready to get a quote from an HVAC contractor?

Let us know what type of service you need and we can connect you with a certified local HVAC contractor.

Please enter a valid name

Please enter a valid phone number

Please enter a valid zip code

There are no dealers in this zip code.

Please enter a valid email address

Please select repair or replace

Please select heating, cooling or both