Carrier Infinity Heat Pumps

Carrier Infinity Heat Pump Overview

The Carrier Infinity heat pump has an efficiency rating of up to 20.5 SEER and 13.0 HSPF, and all models and sizes of the Infinity have earned the Energy Star qualification. It is available with single-stage, two-stage and variable-speed compressors, and uses the Silence System II to keep sound levels as low as 56 decibels. The Infinity Touch Control monitors the user's preferences and the outside conditions, and has a Wi-Fi option which allows the system to be managed remotely. A galvanized steel cabinet with a louvered coil guard and baked-on powder paint finish protects the unit from weather hazards.

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Consumer Reviews of Carrier Infinity


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #2 of 9 Carrier Heat Pump
  • 47.37% of customers recommended

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Carrier Infinity Heat Pump Reviews

Showing 11-15 of 19 reviews

"New Infinity Heat Pump – Needs Parts Already"

3.0 rating

Just bought a brand new 3-ton Carrier Infinity Heat Pump (model 25hnb636) and variable speed blower unit (model fe4anf003). Upon installation it was determined that the fan motor was malfunctioning so the installer is ordering a new part. Meanwhile, I am told to run my heat off of the supplemental emergency heat. The Infinity thermostat also had a problem with the hold button staying in the pressed-in position and not retracting. Therefore I am also getting a new thermostat. Needless to say I do not have that 'warm and fuzzy' feeling yet from having a brand new Heat Pump system! I rated the system as neutral pending the install of the replacement parts. I will update this review after the new parts are installed and operating for a sufficient period of time.

John Craft

Hatfield, PA

"How much heat can a heat pump heat?"

5.0 rating
Very Satisfied

We've owned this particular heat pump for 2 years and love it because of it's efficiency. We moved into the house and it had a builder's grade heat pump installed and the unit only lasted about 7 years with various service calls on the back up or resistance heat unit. Because of the numberous service calls we decided to replace the builder's grade unit with a Carrier because of their great reputation when it comes to service and efficiency. We have recommended Carrier to our neighbors who also had builder grade units installed and which are beginning to fail. I believe that not only because of the great reputation Carrier has but also the great reputation their dealer and contractors have our neighbors will switch to Carrier. The unit works great in the southern region. We also had a heat pump when we lived in the north and it was not cost efficient which is where the following was created: How much heat can a heat pump pump, if a heat pump could pump heat?

Nashville, TN

"Carrier Does the Job. HVAC Guy Was Right!"

5.0 rating
Very Satisfied

Last spring, I purchased a new home and was disappointed to find out that the old heat pump that came with the house was shot. Usually, I like to get at least 2 opinions on anything home repair related, but we live in a small town. There is only one company here that does HVAC, so I had to trust the guy when he recommended the Carrier brand as the longest-lasting and most efficient heat pump brand on the market. He installed a unit from the "infinity" series, and I have been really happy with it. Aside from a check-up in the fall, the heat pump has ran all winter without needing any repairs. Plus, my bills have been much lower than some of our neighbors! This is a decision I would make again, I'm glad I trusted this HVAC guy! I would definitely recommend this to anybody who is looking for a solid heat pump to withstand cold winters!

Grenora, ND

"Carrier Heat Pumps"

5.0 rating
Very Satisfied

I personally have a Infinity/Performance split heat pump in my house, and it keeps this old, leaky house in great comfort. I am a hvac professional, and reading most of these reviews it sounds like installer error! Nothing is bulletproof, but we have not in our 26 years had to replace a 4 year or younger compressor on a unit we've installed. I did see one user post that "your system will only operate as well as it was installed". Which has 100% to do with major refrigerant circuit problems. I would recommend you research your contractors just as much as your system of choice, ask for references, learn a little bit about how the units work, and ask proper questions, for example what is their procedure for evacuation? How do they leak test the system at time of installation? The better business bureau is a great resource for finding a good contractor as well. TXV's gone bad, evaporator coils freezing, are signs of poor installations, the evap coil will only freeze when the refrigerant runs low due to a leak in the dealer installed lines, TXV's gone bad are signs of improper brazing techniques, getting the part too hot and causing an internal malfunction, which will cause a low heat/low cool condition. I am biased to the carrier faith b/c of their quality, ease of installation, quietness, and efficiencies, 90% of the problems i've read about, are more than likely installation issues, and can happen to any brand name. I'm commenting as a consumer, and a trade professional, make sure you research research research the company installing, and the company providing the equipment before you buy!

Tyler P.

dayton, oh


5.0 rating
Very Satisfied

I love my Carrier Infinity heat pump. Yeah, well I install ac for a living. I have a reversible Bristol compressor and it is so cool to have a 1.5 ton capacity and a three ton in the same unit. I may not love it if I could not work on it. The hard start kits go out every three years (about $351 to repair). Carrier made a really good product prior to the mid to late 1980s. This must have been when they were sold or something. There is a notable decrease in quality of product (as with every other piece of junk manufacturer) It seems the govt regulation has done nothing but diminish the quality and durability of product, whilst at the same time increasing the cost incredibly. As an installer, my only hope is that the people who suffer the most are the ones who vote these lunatics into office. Sorry.


Other Infinity Reviews

Based on comments from online HVAC forums, the Infinity is considered to be a good heat pump. There are a few comments from people having minor problems, such as cycling issues. Many of the reviewers on regard the Infinity as a great unit, though higher priced than most other heat pumps.

Infinity Warranty

Product registration is required within 90 days of installation for maximum warranty coverage. The warranty for the Carrier Infinity heat pump is comprised of the following:

  • 10-year limited warranty on parts
  • 10-year limited warranty on the compressor

The 10-year parts and compressor warranties revert to 5 years if the product is not registered within 90 days. Labor costs are not covered by the warranty.

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