The Carrier Comfort is a single-stage heat pump with an efficiency rating of up to 15 SEER and 8.5 HSPF. Two of the Comfort units are Coastal heat pumps, designed to withstand the harshness of salt air within 10 miles of the seacoast. It features sound levels as low as 69 decibels, and certain models are Energy Star qualified. The unit’s cabinet is constructed of heavy-gauge galvanized steel with a baked-on powder coat paint finish to protect against corrosion. The Comfort is Hybrid Heat system compatible when combined with select thermostats.
Had it installed and 3 years later the inside unit 40mvq012—3 failed. Carrier is no help. I asked what is a compatible indoor unit and they will not answer jack. Never buy from Carrier.
T Rayman
Kennesaw, GA
"Disappointed"
1.0 rating
Very Unsatisfied
Carrier installed two years ago for bonus room. Finished room in March and turned unit on and the condenser coil was full of holes. Loses Freon as fast as it's put in. Labor warranty is a joke. Unit is in North Carolina, not a hot area. My Florida home builder is switching to Lennox, Suggest you look at other brands.
John Chapnan
North Carolina
"50EZ package unit installed in West Kentucky in 2009"
1.0 rating
Very Unsatisfied
This heat pump unit was installed to a double wide 1500 square foot home. It's a 4 ton unit. It basically is not suited for mobile homes, because it does not have a high static motor on the compressor. Though we had to find out the hard way, the unit lasted less than 3 years at a total of $6,000, including installation. It had many issues, including a bad thermostat and ultimately the compressor itself at the end. The heat pump unit quit just outside of warranty. The unit performed poorly when it did work right. It also used excessive power consumption. It was scrapped after the compressor went bad. The Carrier Corporation at Indiana was no help whatsoever, and the approved installer told us that the ones who installed it had been replaced with new people. After this junk expired, I bought an old used 3 ton Miller A/C only unit for $120 and it has run these last 2.5 summers flawlessly.
j wade
Murray, KY
"Homeowner"
1.0 rating
Very Unsatisfied
Had unit put in 2008, have spent $1000.00 in repairs for parts and labor. $600.00+ fan motor, and another part that ran the outdoor fan unit. The unit is extremely noisy, especially in the winter when it kicks on. You think the thing is going to blow up. This unit is not worth the money, and a call to the company is useless. I recommend not ever buying any kind or model of Carrier air product.
m. myers
Charleston Ar.
Other Comfort Reviews
A homeowner on hvac-talk.com asked for comparisons between the Comfort and a comparable Payne heat pump. A couple of professional members on the site stated that the Payne and the Carrier are almost the same unit. A homeowner on the same site asked for comparisons between the Carrier Infinity and Performance heat pumps and was told by a professional member that the Comfort series has an identical compressor but a cheaper enclosure and inferior soundproofing.
Carrier Comfort Model Numbers
The Comfort is available in different models which vary in efficiency and capacity.
Product registration is required within 90 days of installation for maximum warranty coverage. The warranty for the Carrier Comfort heat pump is comprised of the following:
10-year limited warranty on parts
The 10-year parts warranty reverts to 5 years if the product is not registered within 90 days. Labor costs are not covered by the warranty.
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