Carrier Comfort Heat Pumps | FurnaceCompare®

Carrier Comfort Heat Pump Overview

The Carrier Comfort is a single-stage heat pump with an efficiency rating of up to 15 SEER and 8.5 HSPF. Two of the Comfort units are Coastal heat pumps, designed to withstand the harshness of salt air within 10 miles of the seacoast. It features sound levels as low as 69 decibels, and certain models are Energy Star qualified. The unit’s cabinet is constructed of heavy-gauge galvanized steel with a baked-on powder coat paint finish to protect against corrosion. The Comfort is Hybrid Heat system compatible when combined with select thermostats.

Questions about this model?

Consumer Reviews of Carrier Comfort


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #5 of 9 Carrier Heat Pump
  • 0% of customers recommended

Read Reviews of Other Carrier Products

Find ratings and reviews for Carrier Air Conditioners, Boilers and more

Read Reviews

Top 10 Heat Pumps

See who made our list of the best Heat Pumps of 2022.

See the Top Products

Find a Certified Heating & Cooling Professional In Your Area

Contact a top-rated local expert to help with all of your home's HVAC needs.

Carrier Comfort Heat Pump Reviews

"A joke"

1.0 rating
Very Unsatisfied

Had it installed and 3 years later the inside unit 40mvq012—3 failed. Carrier is no help. I asked what is a compatible indoor unit and they will not answer jack. Never buy from Carrier.

T Rayman

Kennesaw, GA


1.0 rating
Very Unsatisfied

Carrier installed two years ago for bonus room. Finished room in March and turned unit on and the condenser coil was full of holes. Loses Freon as fast as it's put in. Labor warranty is a joke. Unit is in North Carolina, not a hot area. My Florida home builder is switching to Lennox, Suggest you look at other brands.

John Chapnan

North Carolina

"50EZ package unit installed in West Kentucky in 2009"

1.0 rating
Very Unsatisfied

This heat pump unit was installed to a double wide 1500 square foot home. It's a 4 ton unit. It basically is not suited for mobile homes, because it does not have a high static motor on the compressor. Though we had to find out the hard way, the unit lasted less than 3 years at a total of $6,000, including installation. It had many issues, including a bad thermostat and ultimately the compressor itself at the end. The heat pump unit quit just outside of warranty. The unit performed poorly when it did work right. It also used excessive power consumption. It was scrapped after the compressor went bad. The Carrier Corporation at Indiana was no help whatsoever, and the approved installer told us that the ones who installed it had been replaced with new people. After this junk expired, I bought an old used 3 ton Miller A/C only unit for $120 and it has run these last 2.5 summers flawlessly.

j wade

Murray, KY


1.0 rating
Very Unsatisfied

Had unit put in 2008, have spent $1000.00 in repairs for parts and labor. $600.00+ fan motor, and another part that ran the outdoor fan unit. The unit is extremely noisy, especially in the winter when it kicks on. You think the thing is going to blow up. This unit is not worth the money, and a call to the company is useless. I recommend not ever buying any kind or model of Carrier air product.

m. myers

Charleston Ar.

Other Comfort Reviews

A homeowner on asked for comparisons between the Comfort and a comparable Payne heat pump. A couple of professional members on the site stated that the Payne and the Carrier are almost the same unit. A homeowner on the same site asked for comparisons between the Carrier Infinity and Performance heat pumps and was told by a professional member that the Comfort series has an identical compressor but a cheaper enclosure and inferior soundproofing.

Carrier Comfort Model Numbers

The Comfort is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
38MVQ009—1 13 / 7.7 0
38MVQ012—1 13 / 7.7 0

Comfort Warranty

Product registration is required within 90 days of installation for maximum warranty coverage. The warranty for the Carrier Comfort heat pump is comprised of the following:

  • 10-year limited warranty on parts

The 10-year parts warranty reverts to 5 years if the product is not registered within 90 days. Labor costs are not covered by the warranty.

HVAC Brands

Learn more about your home's heating and cooling system with our guides, how-to's, FAQ's, tips and more.

Ready to get a quote from an HVAC contractor?

Let us know what type of service you need and we can connect you with a certified local HVAC contractor.

Please enter a valid name

Please enter a valid phone number

Please enter a valid zip code

There are no dealers in this zip code.

Please enter a valid email address

Please select repair or replace

Please select heating, cooling or both