Carrier 25HNA Infinity Heat Pump Overview

Unit is 5 years old, 4-ton. Nothing but problems. Compressor gone for the third time. Constantly breaking down. Installer is not the problem. Carrier have an absolutely horrible product. Had an electric forced air furnace that worked great for 25 years. Decided it's time to upgrade and went with Carrier. Worst mistake we ever made. We regret our purchase of the Carrier everyday. System down again yesterday and here we sit in New Brunswick, Canada with no central heating unit. Garbage product and Carrier are aware of their compressor problems, but nothing done about it. Stay away.

Bought the heat pump in 2006. Since then, it has been nothing but a money pit. Compressor has gone out twice along with the contol board. It requires a recharge every spring. My service guy says, there is a leak somewhere but cannot find it. To date, I have spent over $2000.00 in service calls and parts.

Year one, compressor was replaced under warranty. Every year since then, there is an issue and the unit needs to be repaired. I would never buy a Carrier product again.

The process of choosing the right contractor was long and tedious. My wife and I have evaluated (9) quotes for this job (big business, small business, local, and outside the area). We selected L & B Universal, Inc. for this job. The hard work in evaluation quotes paid off as L & B Universal turned to be an excellent choice. At the beginning we thought L & B were the best contract based on value alone (lowest quote), but quickly realized during installation and afterward that we have chosen the best contractor not only based on value alone but also on performance, maintenance, and value. Out Carrier Infinity 2 stage 19 seer heat pump system cost less than $8k ($2k to $3k savings) when compared with the next closest quote (value). Installation went perfect, on time arrival, an army of professionals arrive to prep. the area and watching the team at work left me with the impression that they are true dedicated experienced professionals, and at the end I was surprised that qa and final check list was performed by the company's owner 'Bruce' (performance). Also, we were given two years maintenance and service free of charge and in conjunction with manufacturer warranty we were given three years labor warranty (maintenance & value). I certainly will recommend L & B Universal, Inc. to all my relatives, friends, and co- workers. L & B thanks for a great job, you guys are the best!

Had heat pump & furnace installed 11/6/2006. Since I have had rerpairman many times.First month heatbill over $500 double what is was with old unit.Had installer com back and said nothing wrong.Called installer back month later and he was out of business. I the call anothe company. They said it was,nt istalled right. Shipping bolts as well as othe shipping items were not remove on installationThe next year they had to repair mother board.another year and agin Ihad to rreplace mother board. Next year comes along and had to replace comprfessor.thid year or so anther mother board but this time the move it wher the water cannot get to it.Today, they say I need to relace outside sensers.O Course Carrier will do nothing.Beside the cost of purchaseing unit at $10000 I have spent a lot of money for parts and labor.Saveyourself a lot of grief Don,t buy carrier products and make sure you deal with a installer that won,t out of business and leave you with the mess.Don,expect carrier to help they don,t stand by their products.