Carrier 58MVP Furnace Overview

58Mpv100-20 Infinity-(refers to needed pocket depth) This 58MVP 2 stage replaced an Amana high efficiency furnace. The dealer replaced the Amana heat module 3 times before I called it quits and “upgraded” to the Carrier furnace. I’m glad I bought the extended ten year warranty because at the tenth year the secondary heat exchanger sooted up and had to be replaced, (free to me). This year, (maybe two years after the heat exchanger replacement), I had to replace the main blower motor. The dealer quoted extreme prices – $600 if it was the control board, and $900 for the motor. I found a control board on ebay for $250. After replacing it myself, (there are like 20 or 30 wires involved), the motor was doing the same thing. It would just slowly rock back and forth. Now I have a spare control board! Next I replaced the main blower motor with it’s attached controller for $570. That fixed the problem. Carrier is proud of their parts! I am just glad I can fix some of this crap myself. Never again Carrier. Luckily this happened in the fall when the temperature was moderate, because the dealer had zero parts available.

I had a Carrier Infinity Series furnace with up to 96.6% Afue installed in my house in the fall of 2005. I had the furnace serviced each year. In October, 2013 when I turned on the heat the exhaust pipes on the outside of the house were noisy. I called in service personnel who told me the motor has to be replaced. In 2005 when I bought the furnace I was told it was a quality, top of the line furnace. I did not expect the motor to be worn out in 8 years. The Carrier furnace was a replacement for a mid-efficiency York furnace installed in the house by the builder when the house was built in 1985. That furnace served me for 20 years with no problems. I contacted Carrier, Review Board, I was told (my own words) “We are sorry you have problems, your warranty on the motor has run out, go fix it, good luck in the future”. From enquiries I have made, the cost to replace the motor will be in excess of $1,500. I was unaware of the class actions against the company and complaints by purchasers when I purchased the furnace. Carrier has lost me as a consumer.

Purchased 2 years ago. Cost $12,700. The Carrier dealer Broom Heating & Air, installed the direct vent furnace in my basement without the external air intake, leaving it as open combustion. I had specifically stated that I wanted a direct vent installation. They reinstalled the direct vent flue/intake when I noticed it. The dealer stated that he had installed 50 direct vent furnaces as open combustion with no complaints. This installation reduces efficiency and increases carbon monoxide hazards. The furnace frequently trips off under high load. Broom came out several times and informed me that nothing is wrong. I had a different dealer evaluate it. There has been a hazard alert from Carrier. The furnace will eventually require a high labor repair. Parts are covered for 10 years. Broom never informed me about the furnace defect despite my frequent complaints. The independent technician informed me that until the furnace is repaired, I should assure that I have a good carbon monoxide monitor. This is my worst purchase ever.

Would never buy a Carrier furnace again. Overpriced and not a reliable product. Extremely disappointed.

Carrier “customer service” will not provide any information to the end- user, no matter how basic, citing liability issues. My issue is that their TrueSense dirty filter technology throws repeated false faults to replace the filter. Carrier directs the end-user to contact a Carrier certified technician. I have been through three such technicians with no fix, just repeated service call charges. Bad design and low-levels of Carrier “certified technician” competence. Do not buy carrier products