Carrier Infinity Central Air Conditioners

Carrier Infinity Air Conditioner Overview

There is no actual Carrier Infinity air conditioner series. Instead, there are several different Infinity series.

Carrier Infinity air conditioners include the Infinity 21, with an efficiency of up to 21 SEER; Infinity 19VS, a 19 SEER, variable-speed unit; Infinity 17, with up to 17 SEER; Infinity 17 Coastal, a 17 SEER unit designed to withstand salt air; the discontinued Infinity 18, which offered 18 SEER efficiency; and the Infinity 16, with an efficiency of up to 16 SEER.

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Consumer Reviews of Carrier Infinity


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #4 of 10 Carrier Air Conditioner
  • 5.88% of customers recommended

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Carrier Infinity Air Conditioner Reviews

Showing 11-15 of 17 reviews

"Carrier Infinity Is Junk and Carrier has no customer service consideration"

1.0 rating
Very Unsatisfied

We purchased 3 Carrier Infinity units, installed on our home 7 years ago. We have had problems with them since installation. Two outside units have since been replaced after about 6 years and the one original remaining is constantly having issues with lack of proper cooling. Carrier has become junk in my experience, the name once stood for quality but no longer. Carrier as a company provides absolutely no level of consideration for customer satisfaction or service. In the future, I will install bottom line Janitrol before Carrier. Stay away from Carrier's inferior products, extremely high cost for equipment and the parts and labor to fix the junk, in addition to Carrier's disregard for customer consideration.

L. Hurlock

Fredericksburg, VA

"Carrier is JUNK"

1.0 rating
Very Unsatisfied

We had this Carrier Infinity unit put in two years ago and it has yet to run for 3 months straight! I have never bought a bigger pile crap then this ac unit in my life. It has had every electronic board changed out inside and out. The inside blower fan motor just quit and had to be replaced. Now the outside compressor exploded shot oil all over the house and yard. The system seems to be smarter than the people that work on it as well. I paid over 12k for this system and with well over 35 service calls (and counting) in two years and with labor I am out $3000 on top of that initial $12.000. I would not wish this Carrier unit on someone I hate. Carrier is no help at all in addressing my issues they just don't care. Do not buy this system!

Jacques L


"Infinity Unit"

1.0 rating
Very Unsatisfied

My Carrier Infinity has not lived up to the hype. The unit is just five years old and I had to have it repaired several time. Now the compressor just died. Come on folks, this unit was very expensive. My parents have a little known brand unit and I believe they are going on 20 years with just routine maintenance

S. Suggs

"Underpowered 2 ton AC"

1.0 rating
Very Unsatisfied

This is the 2nd summer I have had my new Infinity System. The furnace works great….but the ac is horrible. If the temp is above 80, it runs constantly and then the temp starts creeping up to close to 80 in the house in the late afternoon. I had the service man out the first year. He found an internal heat panel to be out of place (he said it must have been a Friday afternoon manufacture). The fan however never goes above low speed. My feet freeze….and the rest of the house is sweltering. I complained again and my installer said this is a problem with the Carrier 2 ton units….they run at a low speed and never cool the house. He has agreed to jury rig a circuit board to "fool" the a/c unit that I have, a 3 ton unit and the fan will run at a higher speed. Come on CARRIER>>>>>your units are not what they claim as I sit here and type this letter with sweat coming down my face.

Bob Wiss

"Headaches Already?"

2.0 rating
Somewhat Unsatisfied

I purchased an Infinity gas furnace & central a/c unit five years ago. My warranties have mostly expired. During a routine maintenance, I was informed that the a/c unit is leaking freon. I paid top dollar for an hvac system I thought would be headache free for at least 10 years. I've already spent $500.00 plus for minor repairs not counting the upcoming "leak search" which has been estimated to cost upwards of $250.00 for the search alone. I'm with so many others and will not purchase another Carrier item.

P. Bedwell

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