There is no actual Carrier Infinity air conditioner series. Instead, there are several different Infinity series.
Carrier Infinity air conditioners include the Infinity 21, with an efficiency of up to 21 SEER; Infinity 19VS, a 19 SEER, variable-speed unit; Infinity 17, with up to 17 SEER; Infinity 17 Coastal, a 17 SEER unit designed to withstand salt air; the discontinued Infinity 18, which offered 18 SEER efficiency; and the Infinity 16, with an efficiency of up to 16 SEER.
I bought three units for my house. The one that I paid the most for which was ten thousand dollars, is the one that I have most of trouble with. This unit have had two motors and two compressors. Two switch boards and a thermostat. I had this unit for five years and it gives me trouble every year. I don't know what to do. I think carrier is trying to wait until the warrant wears out and then they can really drain my pockets. This unit is a dud. I have talk to carrier reps. Time and time. Same results every time. I was very excited when I purchased this unit because it supposed to been the Cadillac of my house. Now it's an Cadillac with a bunch of problems. I will not support carrier on my next house.
Muscle Shoals, AL
"Good unit, good installers, waranty worthless"
I did all my homework and selected the best hvac system for me, contacted the installers who were honest and highly professional, and then found out that Carrier arbitrarily reduced my ten year warranty on all parts from an advertised ten years to five years. They did this because they claimed I never filled out a post card with a lot of highly personal information such as salary, age, and others. I maintain that I gave this information to them through the internet. They said they never got it. I suspect that Carrier makes a lot of money by denying people the warranties that they paid for and I was assured by the installers that I did pay for a full warranty on all parts for ten years. It is strange that such a well engineered system should suffer from cheap tricks that leave the consumer without any recourse except the courts. I will never buy another Carrier system nor recommend another, which I have done. I do like the system, but the companies policies appear to me to be predatory.
"DO NOT BUY ANY CARRIER PRODUCT"
Carrier Air Conditioners are junk. Do not buy. Customer service is horrible (quote from their consumer help desk when asking how to get a system fixed: "That's your problem."). Absolutely horrible.
"2nd year failure"
Purchased the AC unit including heat furnace in April 2014. AC failed in June 2016. Thermostat message was "failure in communication". Local Carrier Service Agent had to go through trial and error of replacing external circuit board, then checking each wiring harness connection, then determining that the solenoid in Copeland compressor must have failed (replaced the unit). Once all these components were replaced the unit still shorted a fuse (numerous times). Service agent then "rigged" wiring so that the unit could run on High Mode. Indicated that the problem must be the wiring harness (this was replaced). Spent $900 in service fees for what appears to be a simple wiring harness short. Must note that Carrier lacks adequate tech support and specific error message data detail to allow service agent to pinpoint failure. Probably will never buy or recommend Carrier again. Too bad…had high hopes for efficiency, low ops costs – blew that with 1st failure service agent labor fees to fix it.
Fort Mill, SC
"Do not buy a Carrier!"
You will have problems with Carrier if you choose to purchase through them. ****** ******** ** has tried to fix our unit 7 times and each time it works for a couple of weeks. They promise they've fixed it each time. I truly don't think they know what they're doing. We've gone through managers and they don't respond. So don't buy a Carrier and don't use ****** ******** **.