Carrier 38AKS GEMINI Air Conditioner Overview

We installed a Carrier after our old unit needed replacement after 20 years of dependable service. Since doing so, we have had nothing but trouble with the new system, and worse, indifference from Carrier when we asked for support. They insist we hire a local contractor to come out again at our expense to "diagnose the problem". We have already spent close to $900 on labor after paying more than $3,500 on the original install. As I said…stay away from Carrier AC.

I brought a 2.5 ton Carrier Heating and ac unit for my home in August 2012 after the one the original unit broke (but had given 14 years of trouble-free service). When winter came (October 2012) I discovered that the unit was overheat because Sears had recommended a unit too big for my ductwork. I fought with Sears all winter to fix the issue, finally getting the State Attorney General involved. They fixed the problem in February 2013 (heater worked fine for the last week of winter). By summer of 2013, I was calling Sears again because the unit was freezing. Unit was leaking and they fixed it. Now it is summer 2014 and I have not had a cool day in my house this whole summer. 6 service calls by Sears and the unit it freezing up. I only have a 1,500 square foot home and this unit has never controlled the climate properly. Just stay away from these monstrosities. Way too expensive and far too unreliable.

I have four a/c units and they are all Carrier. We've had trouble with every one of them from the beginning. We just replaced one of them with another Carrier and quess what? The new unit stopped working about 1 month. The coil was bad. Again after a few months it stopped working again. The various air conditioning contractors all say the same thing, Carrier will not replace their a/c units for any reason and will keep patching them until your warranty runs out.