With up to 19 SEER and 9.0 HSPF, all models of Bryant’s Evolution series meet Energy Star guidelines for efficiency. These two-stage heat pumps maximize home comfort and energy savings by consistently operating on a lower function and automatically transitioning to high heating stage when needed.
This series uses Puron refrigerant and advertises sound as quiet as a vacuum with the noise softening features of the AeroQuiet System II. The Evolution line is also equipped with an easy to read thermostat with the ability to program 7 days of temperature, humidity, and air quality.
All units have a powder-coat finish and are finished with Bryant’s DuraGuard Plus formula for extra durability and protection weather.
We bought a 286A heat pump in late 2008 when converting from oil and had it installed by a licensed Bryant installer. We have now had 2 compressors burn out and a circuit board burn out, and we can't even speak to a Bryant representative. All requests are refused. I can only assume that this problem is rampant and they are trying to keep it under wraps. We have been given 2 options: a) have another defective compressor installed, same model, for $700 and wait for it to fail again, this time probably out of warranty; or b) have a different brand compressor installed and parts changed to make it compatible to our system for $2000, and the new compressor would not have a new warranty. Take it or leave it. As you can probably guess we are totally unhappy with either option and especially with Bryant. What kind of company won't even accept customer calls? These options came to us through our installer, since Bryant doesn't want to waste time speaking to their customers (possibly because they know they'll never be customers again). Totally unsatisfactory service. This makes me want to be part of a class action suit. Any takers?
"Please do not purchase anything made by Bryant"
We purchased 3 heat pumps for our house. From day 1 there have been problems. Replaced all 3 thermostats; 1 still doesn't work correctly. About 2 years ago my husband saw an error message on the thermostat and we called the repair man. When he arrived, the message was no longer there. When he checked the history, he told us that the error message comes up and then goes away (so basically you have to be lucky to spot it) and that it had happened on this unit about 80 times. He also informed me that, although the part was still under warranty, labor was not. It seemed to me that since the unit had been malfunctioning for some time before we actually caught it, it was most likely still under warranty when it first started malfunctioning. He informed me that the Bryant warranty only covers items once you discover they aren't working, not from when they first stopped working. Now that another part has broken on a different unit, my repair man tells me that although the part is under warranty he would have to bring it to Bryant himself (the homeowner can't do it) and fill out a large amount of paperwork. By the time he does this, he would have to charge us for his time and that would be more than the cost of the $100 part. We also have to replace all of the freon in the unit, which Bryant will also not cover. In addition, our coils are extremely rusted. They probably won't last much longer. I'll try to have those replaced before the warranty runs out. The coils are so rusted, they look like they belong to a very old unit, not one that is less than 5 years old. I would never buy another Bryant unit because their warranties indicate that they clearly do not intend to stand behind their products once sold and installed. Which makes alot of sense when you realize that, despite being very expensive, their products are actually of exceedingly poor quality.
"Do not buy!"
Bought the Bryant Evolution System: an electric heat pump Model 280anv036 matched with their 987*a42060v17 gas furnace in 2012. Within a year the inverter on the heat pump had to be replaced. Now, less than a year later, it's something called a reversal valve. The local dealer doesn't want to do the repair because it is so difficult. (It requires expertise in welding) They suggested that we contact the manufacturer. We did and suggested that the failure of two major components warranted replacement of the entire unit. The manufacturer disagreed despite their conspicuous trumpeting of their "customer satisfaction guarantee." We appealed their decision but were told that their company has no responsibility except to replace defective parts no matter how many are required. Went back to the installer (Birchfield Heating & Air Conditioning) but have been waiting for them to "get more info on how to do the repair" for over two months. Do not believe their hype. And don't be taken in by their assurances. The units they sold us were expensive and have proven to be unreliable.
"Worked for 7 years"
I've had this unit for 7 years and it worked fine until a couple of weeks ago. After a couple of local technicians looked at it, they determined the compressor failed. The part is under warranty, but they said it would cost $1,300 for labor and suggested I get a new B series unit for $1,600. I thought the $1,300 was crazy, but when you don't have AC in August with 3 kids and a whiny wife, you'll do anything to get AC working again. It seems like the warranty is basically worthless. So I'm getting a new B series unit. They said it has a scroll compressor which is better than the reciprocating one. I guess having it worked fine for 7 years is ok, so I'm giving it a neutral rating.
Purchased new system in May,2010, "top of the line" Evolution series. Cost $5,800. Ten Yr parts warranty. May 2011, system failed to cool,part replaced. Same scenario,May 2012, different part. Last week (2/26/13), defrost cycle stopped working,iced over, and I shut it off. Technician adjusted the sensor. March 4,2013 outside blower stopped. March 5,technician said all the Puron leaked out and the compressor has failed. Running on emergency heat right now (very $$$) on one of the coldest days of the year. My Dealer has been wonderful – no charge for all the service calls. They are deciding now about labor charges for the compressor. Called Bryant "customer service", and was treated rudely, acted as if they were doing me a favor by honoring parts warranty, "because we don't know what caused it." (How about caused by defective equipment!)No apology,very arrogant. cr had Bryant rated as better than average when I purchased this. Consumer Reports needs to re-evaluate. Wish I had found customer reviews then. Some people suggested class action law suit. do Not buy a bryant.
From consumer posts to HVAC reviews, Bryant's Evolution series is thought to be a quality product. Webhvac.com goes as far to say the Evolution series is one among one of the best heat pumps in the industry. Others on heatpumprating.com note the Evolution models are not only effective for cutting energy costs, but are also reasonably lower in price than other brand's top tier heat pumps.
Consumers on hvac-talk.com did report individual issues with their unit, but did complement the system's on board diagnostic system. Folks on justanswer.com say that tool contributes to more efficient operation. Consumers on this thread also recommend the Evolution series to others looking for increased humidity control.
Bryant Evolution Model Numbers
The Evolution is available in different models which vary in efficiency and capacity.
SEER / HSFP
BTUs per Hour
16.5 / 9
18 / 9
15.5 / 9.1
The original owner is eligible to receive a 10-year limited warranty on parts and the compressor. The product must be registered within 90 days of installation on bryant.com or the warranty term is decreased to 5 years. Optional extended warranties to cover labor costs are also available upon request.
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