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Biasi Boiler Reviews
Showing 6-10 of 11 reviews
"Shit company and shit customer service they just making money no service"
Shut company shot boiler and even bill shot customer service
"Do not get Biasi – Customer Service is Terrible"
Don't waste your money with Biasi Boilers. Over the 3 years we have owned our Biasi Riva combi-boiler we have had a repairman out a combined 7 times, including a visit from a qht factory rep. Boiler went out again Sunday, called local plumber for service Monday. Parts will not be here till Friday night, which will either require an after hours service call, or waiting until Monday for hot water. This is totally unacceptable considering the distributor is in NH, and this should be a common off the shelf part (air flow meter). I would recommend people buy something with local part support. Good thing it's not winter!
"Problems with Biasi boiler"
Biasi review – I didn't take any notice of what I was told about Biasi boilers. I went ahead against advice and bought a Biasi Advance +35c with a Biasi 5 year parts & labour warranty, and it looked a bargain. Had it installed by a reluctant local firm and thought great, now I'm trouble free for at least 5 years. How wrong I was. Within a few weeks the boiler was intermittently not reaching temperature and losing pressure, so I called Biasi, who sent an engineer out within 48 hours. I was impressed, but he didn't know anything about Biasi boilers and was told over the phone to remove a wire from the diverter valve motor and put it back on. He left and the boiler seemed fine for a couple of weeks. After a couple of weeks the boiler went stone cold and needed pressurizing again so I called Biasi. Again, a quick response was impressive. Same engineer as before found the boiler was leaking from the safety valve and auto air vent. Both replaced and boiler working fine when he left. Another couple of weeks went by and the boiler again went hot/cold and again had lost pressure. This time the engineer took 4 weeks to arrive and he found the expansion valve leaking and exchanged the expansion tank. He also replaced the 2 valves replaced in an earlier visit. When he left, the boiler was working fine again. A few weeks later, the hot water tap temperature was set to 42c and on inspection of the boiler it was reaching 35c, switching off and going down to about 27c, meaning the shower was running hot and cold. So again the Biasi engineer was sent and he checked a few things but found the boiler was working fine and told me if he gets called back I would be charged. I told him that the problem is intermittent and when he left, the boiler was working fine. A couple of months went by and the boiler worked fine for those 2 months but again started running hot/cold. So again Biasi was called. On a Friday their engineer arrived, at last he saw the fault, did a few tests and told me the heat exchanger was blocked and I needed a new one. Biasi tells me '245 because it's not covered under warranty. I got a call out bill for '95 (probably the fastest 2nd class letter that's ever been delivered in the UK) . Since the plumber left , the boiler has been working fine. Please take my advice. Stay well clear of Biasi boilers.
I bought a new home with a Biasi Boiler in the basement three years ago. It will break your bank account keeping it running! I am removing it and buying a system 2000 asap! Buyers beware!!!