Armstrong Air 4SHP13LE Heat Pump Overview

Terrible from the beginning. Purchased an extended warranty for 10 years. When the first 5 years were up, the installing company was sold and I was left with no warranty. The warranty company had been sold with no one to honor it. The unit has leaks and is in constant need of repair. Spent over $800 this year alone. It was installed in 2007.

Has not met expectations as an efficient unit, only 5 + years old and the outside coil is leaking and must be replaced. Part to be replaced is warranty covered but labor cost is as much as new unit. Company I bought heat pump from, no longer carries this brand. Would not purchase again!!!!

Our 15-year-old heat pump died at the same time that my husband found out he was losing his job (February 2008). Our heating repair guy talked us into getting the Armstrong system, which was cheaper and less energy efficient than other brands ("the higher efficiency is so much more expensive that it would take you years to recoup the cost). After 2 years, the compressor went bad and cost $620 to repair. Last month's electric bill was $358, which starting me watching the heating system. Now it quit working again – repairman comes out tomorrow to look at it. Definitely a lemon. I'm ready to scrap it and get a better, high efficiency brand.

We purchased our home in 2009, a new home just built. We have had nothing but trouble out of the heat-pump unit. The fist year we had to replace a relay board for the heater. This year the Air Conditioner went out. I was told they had to order a valve to fix that problem. The unit is only 3 years old. I would not recommend this unit to anyone.