American Standard Heritage 13 Heat Pump Overview

I paid top price for this hvac system 9 years ago and now the compressor in the outside unit has failed. (Lucky this was under the 10 year warranyt). But the inside air handler (4tee3f49) coil has failed. Even though my bid said the compressor and coil were covered by a 10 year warranty the manufacturer will not cover the inside coil. NOW this system is completely failing. The contractor patched the coil instead of replacing (since no one would honor the warranty as stated in the bid). The system has failed again. Now, for 30 days, during the middle of January, I only have emergency heat. Everything has failed to perform and I will NEVER buy another Trane or American Standard product. The quality of these products are no longer satisfactory.

I purchased an American Standard heat pump in 2005 and I have replaced the coil and compressor in the first three years. Now in the tenth year the fan motor died and the capacitor need to be replaced. The system does not effectively heat the second floor of our house. I have noticed that dealers take on American Standard and after about 3 to 5 years the dealers drop the American Standard product and select another manufacturer. Stay away from American Standard.

I've had a Trane for 15 years and had one service call. However, I gave it away and had an American Standard heat pump installed. It's been working fine, no problems; 3 ton heating and cooling 2100 square feet. I leave the thermostat set at 76 all year and don't change it. Our kW rate is 10.2 cents per kW. When it's above 90 to 100 degrees my entire electric gets up to $130 per month. It's not cheap but it could be worse.

Trane and American Standard used to be the best, but a few years ago they were bought out. Now they are junk. Had to replace the air handler just after the warranty ran out at a cost of over $3000. I would not buy either of these brands.

We had an American Standard Heritage 13 heat pump installed about 3 1/2 years ago. It replaced a one ton unit for our small home. They installed a much larger 16 seer unit and there was little difference in our comfort, but 'hey' our original unit served us since 1994 and all things go bad and need replaced. We were satisfied to put the $4,200 on our home equity line of credit for the newer unit. 2 weeks ago it wasn't cooling as well so we called the installer, Johnson & Johnson Heating and Air Conditioning from Martinsburg wv. He determined it was a bad expansion valve, and the parts were still covered under warranty. The part was $360 but was conveniently offset with the cost of refrigerant leaving me with a whopping bill almost $650. what a rip off. a 3 1/2 year old unit has a valve go bad and we have to pay a bill like this. They should cover the cost of the refrigerant also because their faulty valve caused it to leak out. I'm terrified to think of what's down the line for this new bigger unit! The repairman said these expansion valves go bad all the time as if $650 is an expected cost of ownership. I said next time I'll get a trane and he told me they were the same thing. I don't know who I can trust.