Reviews - Furnace Compare

Amana Heat Pump Reviews

Showing 6-10 of 136 reviews

"Stand behind your product"

2.0 rating
Somewhat Unsatisfied

The condenser failed in the eighth year. The compressor failed just before the 10 year warranty expired. However, the warranty was not honored because apparently Goodman must receive the faulty part before the warranty expires. So lost over $1000 due to a technicality.

R Steeves

"AMANA = UNRELIABLE"

1.0 rating
Very Unsatisfied

Bought a new Amana heat pump system in 2008. Work fine and kept the house cooled down to 74 deg effortlessly for the first three years. System failed on us (shutdown). Tech found a component had totally disintegrated (blown up. Had difficulty with Warranty took three days to get component in hand. Less than one year later same story with another electrical component. Again, after 1 1/2 years later same story with component failure and difficulty warranty. Now into my 8 1/2 years systems shuts down. System is depleted of freon. Both the evap coils and the the copper piston mechanism that switches from cooling to heats are leaking. I am now on my 10 day in near 100 deg temp without any ac. Now starting to look to see if there are any outstanding lemon laws or state action law suits against this company. Cannot recommend Amana (or Goodman an Amana subsidiary)

Rich

Fort Worth, TX

"Unreliable compressor warranty"

3.0 rating
Neutral

Our heat pump comes with lifetime warranty on the compressor. To get a replacement compressor, you have to hire an Amana certified technician, who charges over $1,500 to replace the compressor. You also get a lot of run around to obtain answers. Conclusion: do not rely on the lifetime compressor replacement warranty. It is too costly to just replace the compressor. Our unit lasted 10.5 years. After reading all the other reviews, we consider ourselves lucky that we didn't have to deal with Amana/Goodman repair people earlier!!! We seem to have been among the relatively lucky customers. We will not buy another Amana/Goodman product again due to the poor warranty experience we had and those we read on this site.

E. P.

Kirkland, QC, Canada

"Stay away"

1.0 rating
Very Unsatisfied

Unit will be five {5} years old Jan. 31, 2017. Since the summer of 2016 it has broken down twice and cost us over $1000.00 Every repairman we have had agrees it is a piece of junk. One repair it had to be completely disassembled and put back together.

John Reynolds

Greer, SC

"Owner"

1.0 rating
Very Unsatisfied

The worst piece of junk you can buy. I had coil leakage problems from day one. Replaced, but the coil still leaked. After 8 years the compressor burned up and although there was a 10 years parts warranty Goodman refused to honor it.

Jimmy Williams

Ooltewah, TN

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