I see the negative comments about Amana products and I have to ask if the contractors that were hired were qualified for a proper installation. There is so much more that goes into a proper installation than setting a unit and hooking it up. Proper size refrigerant lines, proper airflow, dehydrating the system, use of filter driers, proper superheat/subcool values. Last but not the least, bi-annual service. These machines run 24/7, 365 days a year and will need proper maintenance. Todays units cannot tolerate neglect. Yes I know it costs to have a contractor to come out and service the equipment. But if you don't, you're inviting a failure to happen and it's not the manufacturers fault. Todays units are little more temperamental than in the past. Try letting your car go 20k miles between oil changes and see how long the engine lasts. Todays units are built solid. Using shade tree mechanics and fly by night contractors will put you in a position to make major repairs. The manufacturers make it clear what the proper installation methods are. The engineers know what they are talking about. Before you "kick" Amana, at least do your homework and then you may have a case. Last but not the least, all manufacturers expect a failure rate of 2-3%. Let's face it, we are human. One final thought, Amana is the one of the only equipment manufacturers to offer lifetime compressor warranties. Did your Trane or Carrier or Lennox offer you that? Didn't think so.