This unit has broken down at least 4 times in the 5 years we have lived here. It was new when we bought our new home. It has been serviced and still we have trouble. Today the air handler fan stopped working. You need to make a better product. I definitely would not buy this brand again.

I bought a warranty of 10 years and in the first 9 years of owning one I had to have it repaired about 5 or more times. I not only had the 10- year warranty but also bought a service agreement so that they will come and have it inspected. With all of that, the thing has had a vent fan issue, some of the electronics gone bad, and on and on. The latest is water leaking out of a plastic cover that was silicone and still leaks. If it serves anyone out there, I got this high efficiency furnace from One hour Gubbles. I'm not very impressed with the quality of the furnace nor their lack of desire to do a thorough repair on the plastic cover that is leaking. I think this thing is the dual stage variable speed fan. I would expect that a furnace will not experience so many failures in the first 9 years of its life, because once the warranty expires then huge expenses will come my way every time the furnace needs a repair. In prior homes I heard of people whose furnaces will last 20, 30 years and basically not need much repair (perhaps these were lower efficiency and simpler furnaces). This is a disappointment and likely an expensive one, since it's very likely I will have to find another furnace once the warranty expires.

We had a 4 ton / 16 SEER unit professionally installed in our house in 2011 to try to be more energy efficient, and we have had repeated issues with it. We've had to call for service no less than 6 times in the last 3 years. There have been a number of different problems – start capacitor, board malfunctions, leaks, and other things. We are currently running on emergency heat only because there appears to be a leak in the system again. We had the cheapest unit you can get in our starter home and didn't have to get service 1 time in the 10 years we lived there! The cheap unit we replaced in our current home was installed in another home, and they haven't had to call for service 1 time. We bought the Amana extended warranty and have had trouble finding repairmen who will do the work because they say Amana/Goodman cheats them out of the labor costs. We paid good money for the unit and labor but find ourselves wishing we had sprung the extra $2000 to go with Trane.

We had periodic problems with Amana / Goodman ever since we bought our new home in 2007. After 7 years of use we had to replace the coil and other misc items with the unit. Stay away from Amana!

I bought this 14 SEER A/C unit on 9/3/10. The compressor had to be replaced on 7/21/11 which was $1200 for labor. Now the coils, etc. in the attic are rusty. The labor to replace these items is $1300. I am extremely disappointed in this air conditioner. I would not buy this brand again.