Goodman Heating & Cooling
By Gary Sprague
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Goodman Manufacturing Company LP makes residential and commercial heating and cooling equipment. Goodman owns the Amana, Janitrol, Goodman and GmC brands of HVAC equipment. Goodman is headquartered in Houston, Texas.
At the end of 2012, Japan-based Daikin Industries acquired the company, and valued the Goodman business at $3.7 billion USD. In its 2013 Annual Report, Daikin was forecasting $2 billion USD in annual sales from its new subsidiary.
Goodman Manufacturing was founded in 1975 by air conditioner contractor Harold Goodman. Goodman purchased Janitrol in 1982 and the Amana brand in 1997. In 2004, Apollo Management, a private investment firm, purchased Goodman for approximately $1.4 billion. The company currently operates under the umbrella of Goodman Global Inc., which states on its website that its Goodman brand "caters to the large segment of the market that is price sensitive and desires reliable and low-cost climate comfort" but considers the Amana® brand to be its premium segment, focused on "enhanced features" including a higher standard of efficiency and low-decibel operation.
In August 2012, Daikin purchased Goodman. Daikin has announced plans for Goodman to operate as an independent company.
Goodman Manufacturing makes relatively few claims about its environmental initiatives. As a whole, the company has received ISO 140000:2004 certification, which is a loose audit of environmental impact. Goodman also notes that, like most other companies, it has switched from older CFC-based coolants (ie Freon) to the more environmentally friendly R-410A (Puron) refrigerant.
Goodman works primarily with distributors, who in turn are authorized to work with dealers. However, the manufacturer notes on its website that dealers "affiliated with a nationally recognized HVAC manufacturer" receive specialized training in customer service, installation and product service that help them to recommend a product that best suits the end-user's needs.
In addition, certain Goodman dealers are Authorized GoodCare Dealers, meaning they are able to supply consumers with the manufacturer's GoodCare extended service plan. This plan provides from 5 to 99 years of additional coverage on certain parts and labor. Finally, Goodman recognizes "A-Plus Dealers." Dealers earn this label by taking a correspondence course every six months. Through the A Plus Loyalty program, dealers reportedly accrue funds by purchasing Goodman products that they then can use to purchase Goodman's proprietary field service automation software, which is designed to improve the dealer's business processes.
The manufacturer also allows certain dealers to sell Goodman products under a private label or the dealer's personal brand. Those dealers must agree to certain terms, including that they will only use Goodman products under this label for the first three years and they will follow a private label supply agreement. In addition, Goodman must be given approval of the dealer's private logo, and all marketing materials and manuals must reference Goodman's model number so that contractors can view technical data by searching under this number.
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5151 San Felipe
Houston, TX 77056
Phone: (888) 593-9988
Goodman's standard warranty includes a limited warranty on each unit's functional parts. Specific details vary by product. The company also offers specialized component warranties on certain components, such as lifetime compressor and heat exchanger limited warranties. Details vary by product. To qualify for any warranty, the homeowner must register their newly installed product within 60 days of installation.