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I learned today from my central air conditioning installer that the Carrier brand equipment they installed in 2009 has a faulty coil (indoors) that leaks very slowly. The retailer tells me they will order the replacement coil, but it will cost me $250 to

Post created: 2013-05-30 Type of Equipment: Air Conditioner Views: 472

This question was created on the page: https://www.furnacecompare.com/buying_central_ac.html.

I have owned this central air conditioning equipment manufactured by Carrier since 2009.

The problem first appeared in the summer of 2012 when the house did not get cool when the air conditioning was turned on. The installer of the air conditioner came out, said all the coolant had leaked out, but said source of leak could not be located.

In that case, they filled up the coolant and charged me for the coolant.

Today, May 30, 2013, the installer's service tech came out about the same problem and said it was a defective Carrier coil. They ordered a replacement coil and it will cost me $250.00 for their labor to install the new coil.

I have been told that the installer is likely being reimbursed by Carrier for its labor to replace the defective coil, and that the installer is trying to get payment for its labor a second time from me. They are charging $250.00 for the labor.

I don't know what to do. I don't know if the air conditioner was registered with Carrier, because my husband had it installed and he died on Feb. 19, 2012. I haven't been able to find any paperwork for the air conditioner installation.

Lynn Moore cell: 216-347-1749 Thank you for your help.


On 2013-05-31 JB wrote:

Hi Lynn,

Sorry to hear about your troubles and the passing of your husband. The first thing I would do is get the model and serial number if you can. This should be on or near the name plate on the outdoor condensing unit. With these numbers you should be able to call Carrier to ask if you are still under warranty. Also if your husband did register the unit they should be able to track down your information based on name, address and so on.

Carrier warranties also vary by model and other variables so it is hard to tell how extensive your warranty is. Generally speaking Carrier does not cover labor unless you purchase an extended warranty that includes labor. Perhaps your husband did this when he purchased the unit.

The Carrier number is here: 1.800.227.7437.

I hope this helps. If you need more help please post again.

To keep legal happy, let me just say that I am not an HVAC contractor, and you should never even look at your furnace without having a qualified, liability accepting HVAC contractor present.  To keep sales happy, let me just say that you can find an HVAC contractor that's happy to take your money here: http://www.furnacecompare.com/perl/find_contractors.pl.


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