Consumer Reviews of York heat pumps
Read more about York heat pumps
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Date created: 2011-01-21
Location: Victoria BC
@Chase Adams: Yes I did hire a great contractor and got a 1 year warranty on the labour, so most of the work so far has been done for free. No blame there. But I agree with your point that proper installation and maintenance is critical with HPs -- more so than any other major appliance in the home. York's higher end HP's seem to work ok, but the mid-range model I have is relatively loud and has faulty components -- i.e. the unit does not defrost below 0 degrees C, but works fine in above-freezing temperature. We're going to swap out the defrost sensor with a new one and see how that works. BTW, I would't trust the word of so-called "reputable contractors" any more than heat pump manufacturers. They both have vested interests. The contractor markup on HPs is massive -- easily 200% or more -- everyone consumer should be aware of that. You should be hiring a journeyman HVAC tech to install your HP because it requires precise integration of complex systems. It's not at all like installing a gas or oil furnace. Great forum.
Date created: 2011-01-16
My unit was installed fall of 81. Replaced blower motor, had a leek. Not bad for 29 1/2 years
Date created: 2011-01-12
Name: chase adams
Location: Ladysmith, British Columbia
"Equipment and Contrators"
I just read "MacT" review. I have had a York unit in my current house for 3 years and a York unit in my previous house as well. I have had no issues with either units. I know the contrator's I received prices from offered a 1 year labour on the entire machine as well as the standard factory warranty. Yes, I did get an option for the extended parts and labour and Did purchase it. I wonder why MacT's contactor didn't give him a year warranty on the work? Did he go with a reputable company or a guy doing a side job? It's hard to judge equipment if you don't know the quality of the contactor installing. I have done my research and know all new refrigerant equipment is susceptible to issues such as reversing valves, Tx valves and compressors if common practices are not followed. I am very happy with my York unit and would recommend it to anyone.
Date created: 2011-01-10
Bought a new unit a year ago and have needed the installers come out multiple times to fix it. Now they say it works fine. Even though it takes several hours for the house to "warm." Air coming through the vents is most times cool to the touch. Starts slightly warm then goes cool then slightly warm again. I don't see how this is energy efficient. If the house is at 65 degrees it can take several hours to get the house to 69 degrees. And once it hits the given temp, cool air then blows out. I litterally get goosebumps if I'm next to a vent with the heater on. Our energy bills have skyrocketed. We had a 30-year old Carrier prior and even on its last leg, it worked better and was cheaper to run than York. Very, very frustrated on the waste of money.
Date created: 2011-01-09
Name: Dick Arnold
Location: Canton, Ohio
I guess I'm the one person only that got a good York heat pump!!! I can't believe all the negative comments. I've had my York for 17 years, since the house was built and I can't say enough GOOD about it! I've had some repair calls on it but for a 17 year old unit, it performs beyond my expectations. I'm sure there are some common repair faults, capacitors etc and I've had to replace the fan 3 times but all in all, it's been great. last fall since I had my heating company install Zerol Ice I've been getting heat from outside temperatures as low as 15 degrees. It looks to me like most of the complaints are from people who are ignorant of the operation of a heat pump. If they expect to get HOT air from their registers, they're being sadly disappointed. Just set the thermostat at the desired temperature and forget it. It's great comfort without the low humidity from a gas furnace and it's clean.
Date created: 2010-12-30
Name: R. Nelson
"So far so great!"
I have had this York heat pump (2 ton, with 2.5 ton air handler) for nearly a month and am absolutely amazed at how warm it keeps the house. This unit replaced an oil burner with a leaky tank. Right now it is 30 degrees outside, and the heat pump maintains the set 69 degrees in the house. The back up electric strip heat has not ever come on, even today! It has not had to go in defrost mode, either. Seattle has strict noise regulations and this unit is so quiet it passed inspection. I did not have to build a sound barrier even though my house is on a relatively small city lot, and close to other houses. I realize I have not had it long, but it has far exceeded my expectations, thus far.
Date created: 2010-12-24
Location: Midlothina, VA
"York makes worst heat pumps"
We bought a house just over five years ago and the heat pumps were installed by a local dealer. The heat pumps weren't working and I called the dealer who installed them for the Builder. The dealer charged $79 and asked me over $400 to check where the leak is before he tells me what needs to be done. He was arrogant. I called another service guy and he charged me $115 and said that the compressor of one unit is gone and the coil of the same unit is leaking. The coil leaked before and the dealer fixed it. The coil of second unit is leaking. To my surprise, both are just out of warranty. I called York and they asked me to call a local distributor. I called the distributors for price quotations and they told me that they can't give the prices either since they will undercut the local installers. The price quotes for the same model and units vary by over $2000 - prices range from $4500 to $6500. This system is one of the least transparent and most anti-competitive one going on in USA. I wonder why regulators won't let transparency in this market. What is the danger of publishing the prices to the consumers so that they have an understanding of labor cost and unit/parts cost. You go to auto repair shop, they tell you the prices. We have to spend several thousand dollars and I can't cost compare the same model unit from the same manufacturer and the same dealer. This needs to be fixed. I am sad regulators from Virginia and USA let this happen.
Date created: 2010-12-22
Name: jason sizemore
Location: enterprise alabama
These reviews are misleading. These are people who has had trouble and barely covers anybody with a system that works. Where are those people. Some of these top systems aren't even around anymore. Trust me talk to a few service guys who have to work on them and remember price is major on New systems. You get what you pay for. This site shouldn't be allowed because it'll lead someone into buying a pile of heil or junk. They both mean the same. Save yourself from this website and buy a lennox ,trane,or American standard. These are the least problematic and cheap doesn't mean better even with those systems. Don't skimp on the installation because that could be a disaster let someone good do the job not a moron. This isn't a lego
Date created: 2010-12-13
Location: Moncton, NB
"Nothing but trouble"
We built a brand new house, very excited to install brand new heatpump but have had it serviced every year since it was installed. Both seasons, so it either doesn't heat or it doesnt cool. Right now have discovered that it is again not heating, I'm not even sure what else they can replace on it...but it costs a fortune to have it repaired. So much for the cost savings of having a heat pump! Looking through the various reviews it seems the only people happy with their heat pumps bought them 20 yrs or more ago. Maybe no one makes a quality one anymore.
Date created: 2010-12-06
Name: G. Hoover
Location: Aiken, SC
"York Air-Source Heat Pump"
In Feb 2010, I purchased a York Air-Source Heat Pump Model #B1HQ042A06 (single package unit, single speed fan). I've had several problems with the unit. First, the unit's control board was set up for the higher efficiency model with the '2-speed' fan. Thus, in the early summer, the unit wouldn't cool. The contractor had return and to install a jumper to get the unit's fan to operate and and thereby cool properly. Late this fall, when the weather cooled and the unit had to operate in"heat" mode, the unit wouldn't defrost (another fan problem). The installer had to return and install yet another jumper to get the unit to defrost. The unit also suffers from an "old sock" odor that is apparently coming from the air handler/heat exchanger. At no cost to me, the contractor installed a UV light unit in the air handler in an effort to inhibit any biological growth (and keep the odor down). But the odor is still there. I wonder if the York heat-exchanger has a high-sulfur content alloy that encourages biological growth? By the way, the contractor stated that they would no longer install York heat pump units. Lucky us, eh? I would rate the York unit as a "Don't Buy".
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