Consumer Reviews of York heat pumps
Read more about York heat pumps
Reviews by Series
Date created: 2011-08-04
Name: J. Stockstill
Location: New Braunfels, TX
Years owned: 7
"Has Been A Reliable Heat Pump"
Our York heat pump has been pretty reliable, but we have had to have repairmen out at least once or twice a year. Our condenser fan motor burned out this week and we are getting it replaced. When it operates, it works well.
Date created: 2011-07-26
Name: Kimberly Hathcock
Location: Scottsville VA
Years owned: 12
My husband is a contractor and had installed all York units. Our house is 12 years old and the upstairs and downstairs units have been nothing but trouble since year two. Many calls for needing more freon.... Many hot days w/ no ac. We have replaced parts & parts & parts. We replaced the inside unit upstairs 2 years ago. They replaced it with a "comparable" unit that ended up being one that doesn't remove the humidity so it's always very humid in our bedrooms. after paying for another unit, you'd think it would be okay. Two service calls this summer and now it will take $4500 to fix or $4600 to repair - the coil leaks again and again. all of the ones that he has put in houses are the same. One problem after another... Replacements... I believe that there should be a class action suit. We can't afford to buy another unit and knowing too well that the downstairs is acting up too, so that will have to be replaced too in the near future. bad york!
Date created: 2011-07-12
Name: William Young
Location: Mesa, AZ
Years owned: 2
"York Heat Pump is Junk!"
Junk! $400 first year repair, 2nd year $800 just for parts. Don't buy. Horrible experience.
Date created: 2011-06-07
Location: Royersford, pa
Years owned: 4
"Piece of junk!!!"
We have owned this unit for 4 years now. This past winter was a nightmare. We had huge electric bills from running on emergency heat while waiting several weeks for York to send the parts. Then they repaired it for $1000 in labor, parts were under warranty, but we had to pay for labor. Of course they had to come out at least 3-4 times & they told us that they have basically replaced everything inside the unit. Well, great! Yeah right!!! It's only 3 months later, and 90 degrees outside, and now we have NO AC!!! The unit wont turn on. So much for a brand new unit, basically! This is the worst unit EVER!!! Don't buy from this company!
Date created: 2011-06-04
Name: Walt Roshon
Location: Townsend, DE
"Compressor dead in less than 6 years"
Heat pump came with the house that was built 5 1/2 years ago. The compressor just died suddenly. Was fine as an A/C unit until then. Never satisfactory for heat in Delaware without switching to propane "emergency" heat. I'm hoping that I can replace the heat pump with a Trane unit without having to replace the heat exchanger which is unlikely.
Date created: 2011-05-12
Location: US CA LA firestone park
"A review of my heat pump...."
Iam using this brand of heat pump since 2007....and iam very satisfied with this brand's quality and efficiency....iam using this brand and model because i know about it's quality....one thing which i dislike about it is that its very heavy to move. its too much heavy but still it is very good in it's functioning....and i never repaired or replaced it because iam very much convinced with its working.....and yes definitely whenever in future i need one more heat pump for my new house iam goin to buy this brand once more because i experienced it and i found it as i expected.....and iam goin to recommend it to all of my friends and relatives as well.thnx for having my review about heat pumpat my home.....
Date created: 2011-03-28
Location: Olathe, KS
Years owned: 4
Unfortunately, two York heat pumps came with the house, which is not quite 6 years old, so of course, the units are justout of warranty. The smaller of the two, which controls the heating and cooling for a suite above our garage, is getting a new motor. The damage is $600. We get both units checked and cleaned twice a year, and that unit gets far less use than the other because we rarely use that part of the house. We keep the thermostat low in winter and high in summer. There should be VERY little wear and tear on it, yet themotor has burned out. I would never have purchased York if we had built this house, and I certainly will never buy it again. It is noisy, inefficient, unreliable and a terrible value. Now we will wait for the other one to die -- the one that controls the temperature in the main living area of the house. Ohhh, can't wait.
Date created: 2011-02-19
Location: Atlanta, GA
"York Is Garbage!"
If you have asthma or chemical sensitivities, STAY AWAY from York. I have 2, 4 ton heat pump systems with emergency back up furnaces. Running the system in emergency heat mode thru the furnace seems to work ok. HOWEVER, if I try and run the heat or A/C in standard heat pump mode, the quality of the air changes. It's almost as if I am suffocating and my asthma starts to flair up. I think that the balance in this R10-4A refrigerant that York uses somehow is off balance and it spits out carbon monoxide. I can't be 100% sure but something is definitely wrong with the quality of the air I am breathing whenever the heat pump or A/C kicks on. I was so much happier with a crappy single stage Payne model. At least it didnt make me have asthma and chemical attacks when it kicked on. YORK corportate is also very hard to deal with. They offer NO customer support and will not work with you! Avoid York products like the plague!!!!
Date created: 2011-02-12
Name: Alice Gunn
Location: Thomasville Georgia
"Worse Unit I could have Purchased."
This is the worse unit I have ever seen. all it does is run and run and run. and blows very little heat. I just purchased a brand new "York".I have lived in my home for 7 years and have never been this cold. The unit is a lemon or something.Does not heat.I have had the repairmen here so many times it is nonsense. The unit comes on. blows almost cold air and never shuts off. The only time it works almost right is when it's not cold out. I spend more time getting up and turning it up and then down than anything. And my light bill has jumped so high it is unbelievable. Do not buy a York..
Date created: 2011-02-09
Location: Terre Haute, IN
"Going broke with my York High Efficiency Heat Pump"
My unit is appx 6 yrs old. Have had to had it worked on quite a few times. You don't realize how improperly it's working until your electric bill suddenly goes from around $270-$320 in extreme weather to $600/month. By the time you get that bill, you already have another one in the works with the energy company. That's when you know once again, that it is malfunctioning. I recently went into the office of the office of the company that installed it as it was not working again. I told them that I am very concerned about what is going to happen in four years when the warranty runs out since it continues to have problems. I said that I thought that it should be replaced if it is going to keep malfunctioning. The owner of the company looked at me and said and I quote "Lots of luck. A company as big as York doesn't care about people like you and me." His repairman that came to work on the unit told me that these units aren't built to last. That was a couple of weeks ago. Tonight, 2-9-11, it is being worked on again as it won't come on at all. The repairman that came to my house tonight explained that several years ago, these units or parts of them, were built in Mexico. He said that they have had several callbacks on them but that they are still having to deal with the problems from those units. He said that now, the units are built with American made parts and they are functioning much better. Just what kind of company leads the owner of a company that only sells York units, to tell a customer that York doesn't care about people like he & I. I did call Johnson Controls corporate office & they acted all concerned that day and said that they would follow up but I haven't heard back from them since 2 weeks ago and now it is broken once again. My family is suggesting that I hurry up and sell my house and pass this lemon along to someone else. My choice is that York make good on its' product. I know that I will be stuck with recurring large repair bills after the warranty runs out. I would be happy to become part of a class action lawsuit against York & Johnson Controls.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.