Consumer Reviews of York heat pumps
Read more about York heat pumps
Reviews by Series
Date created: 2015-06-04
Name: Ed Fleming
Location: Seattle, WA
"New heat pump and air handler"
Old unit was replaced by the new unit in about 10 hours. The crew was hard working and cleaned up the job site before they left. I had a good working knowledge of the system. So far the new York system has been cost effective. I would recommend the system and contractor.
Date created: 2015-05-22
Name: mary c.
Location: Eastern Washington
Fixes to this unit, which just turned six and York says is out of warranty, have cost more than 1/3 of the original purchase price. At first little things that are costly, a 8 buck valve that caused $1,000 in Freon replacement, and now an evaporator coil that is also $1,000. I suspect they know all about these issues, and should put out a recall on these units (YHFJ). I'll never ever purchase York again. I wish I'd done more research. Lousy equipment, and I feel terrible for the HV tech and the local HVAC company who sold this to me. They no longer will carry York equipment, as they have spent too much time on fixing these units and having to deal with seriously upset customers. All they can do is patch these units up (with equally lousy OEM parts, no doubt). Never again York, and this transaction will be reported to my state's attorney general and to the Feds. York knows how lousy these heat-pump, air handler and furnace combos are. Shame on you, York.
Date created: 2015-04-05
Name: Carol Kinzner
Location: Tacoma, WA
"Review of York"
This equipment has been quiet, reliable, and energy efficient.
Date created: 2015-02-26
Name: Contractor from PA
I am a builder in Pennsylvania, so I know what I'm talking about. I have a 5-year-old York heat pump and it is by far the most problematic item I've ever come across of any kind in any house that I've been in. And believe me, that's a lot. This winter my electric bill has gone from $220 last year to $730-900 monthly this year. All because of faulty defrost boards in the pos. If York was any kind of reputable company, they would reimburse me for this, or at least fix this thing correctly so I can stop hemorrhaging money for electricity. Any quality plumbing fixture company will absolutely pay for any damage that a leaky/defective faucet would do. Anything from buying new countertops to cabinets to replacing floors. I've seen it all. And I am saying York is not a company that you want to do business with.
Date created: 2014-12-17
Name: J. Leon
Location: San Jose, CA
"Never worked right"
The heater has never worked right since we bought it from a York approved vendor. It shuts off when you need it. We've had several repair services out, including York approved. They all complain about it. Don't ever buy York!
Date created: 2014-12-17
Name: Shane Heath
Location: Revelstoke, B.C.
"York heat pump model YHJF36S41S4 is working great!"
My family and I purchased a York heat pump model YHJF36S41S4. I had done research online through blogs and forums. I was interested in the York Guard control module because of their demand defrost. I had heard about a lot of compressor failures and York seemed to have a good report because of their patented control module. We have been operating our heat pump as our primary heat source for about 3 weeks and we are pleased with the results. Thanks.
Date created: 2014-11-25
Name: Doug Grant
Location: Tucson, AZ
"11 years on a 10-year Warranty with a $982 repair bill"
My All-in-One 4 ton heat pump from York was installed during a complete home remodel. The first year of performance was great, but it rapidly declined and always under performed. A lot of vibration began early in its lifespan, and it continued until the variable speed motor gave out one year after the warranty expired. The $982 replacement motor was just enough for me to never consider York again for my home heating and cooling.
Date created: 2014-10-17
Name: Dorothy Karagula
Location: North Florida
"York unit is very efficient and worth the money"
I had problems initially. I was not sure if it was the contractor's error. However, York stood behind the warranty and replaced the faulty one. I used a different contractor for the replacement unit. I have had it about 6 months and I have seen a significant reduction in my power bill. I have noticed less fluctuations in room temperature than with the old unit. Overall, it was well worth the expense of the new unit and the response of the company when a problem did arise was great.
Date created: 2014-10-10
Name: R. Dammers
Location: Tampa, FL
"York's inferior coils"
My units were manufactured in 2010. The aluminum alloy used to manufacture the coils is of inferior quality and is susceptible to leakage. The coil is replaced under warranty with a coil that is still of questionable quality, but is now coated. The labor costs for detecting the leakage and replacing the coil is not covered under the regular warranty policy. This results in approximately $750 to $800 in labor costs per unit to have a coil replaced. Speaking to York does not yield any compensation for the labor costs incurred, which would not have been incurred had the unit(s) been fitted with a good quality coil. It appears to be an industry-wide issue. The dealers I have spoken to are all dealing with similar complaints. Buyer beware.
Date created: 2014-09-30
Name: G LAKE
Location: Pictou, Nova Scotia, Canada
I find the unit to be very efficient, with a powerful blower system to deliver heating and cooling very quickly. I have used York as a central air conditioner for 25 years without any problem. When it finally died, I decided to use York again as a heat pump system and have been extremely pleased with its performance since installation in July 2013.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.