Trane XV20i Heat Pump
Updated: Sep 29, 2017Write a review
Read more about Trane Heat Pumps
Overview of the XV20i
The Trane XV20i is a variable speed heat pump with an efficiency of up to 20.00 SEER and 10.00 HSPF. It features ComfortLink II communicating capability, allowing the system components to communicate for optimal performance and efficiency. The unit has a Climatuff variable speed compressor which maintains consistent speeds to avoid temperature swings, and a compressor sound insulator provides reduced operating sound levels. An all-aluminum spine fin coil improves heat transfer while resisting corrosion, and an integrated fan system with a blade-down design improves performance while reducing sound levels. The unit is protected by full-sided galvanized steel louvered panels with a powder paint finish and a WeatherGuard II top, and its DuraTuff basepan is designed to resist corrosion.
Date created: 2017-09-29
Name: John Sands
Location: Cocoa Beach, FL
Had my Trane XV20i installed almost 2 years ago no problems except a software update glitch. My electricity bill has been reduced by 30% and the ability to control it via my cellphone is great. You must make sure that the installer is top notch and get a maintenance plan. I Would not hesitate to recommend it to anyone.
Date created: 2017-08-05
Name: Steve Burwell
Location: Maypearl, TX
Had new system installer summer 2014 Xv20i and tam8. It took two weeks to make it work. In the first year the a coil leaked and compressor fried. Next year stopped again the a/c installer put more parts on it. Year two stopped again more parts. Now year three the pos stopped!!! Three weeks and counting more parts does not work! The a/c tech has been on the phone to the Trane tech over and over, Trane now will not call him back! It is time for a class action suit! P.S. the only parts not changed are the condensor coil and reversing valve. If all fails Trane may get this through the window!
Date created: 2016-11-13
Name: J. Reeves
Location: Charlestown, IN
"Worst decision in my 65 years"
I had a Trane XV20i heat pump, Tam 8c air handler and xl950 Thermostat installed spring of 2014. It's never run more than 6 months without a service call. Problem after problem mostly during cold months. To add to my problems, my installing dealer went out of business about 18 months into this ordeal. So I had to start paying for labor. Called Trane Customer Dis-Service asking whom they would recommend for repairs. They gave me a list of 4 Comfort Specialist of which none serviced my area. Called a local Trane dealer asking for help. He said I don't work on those units, insinuating they're a piece of crap. He referred me to another high end Trane dealer. I called them and they guaranteed me they could straighten out my unit. That was April 2016. Now 6 months later, 4 service calls and $1,000 out of my pocket, the unit is down again. I was told by a tech from my current company that Trane don't care. He said you can threaten to sue them, they just don't care. All they care about is moving units out the door. This purchase was one of the worst decisions of my 65 years on this earth. There should be a class action lawsuit against these shysters! Constant headaches and heartaches.
Date created: 2016-07-31
Name: J Greeson
Location: Haw River, NC
After 10 months, the unit is down and out in 96 degree heat. I bought 2 units in September of 2015...now had to call twice for service on one of the units. Guess I would say this unit has a 50% reliability rating in my book. Very expensive and service is difficult to get during the peak times (very hot or very cold weather). Cannot recommend this unit.
Date created: 2016-02-23
Name: C Mazurk
Location: Ponte Vedra, FL
"Piece of junk"
In three years, we've had to replace both the inside and outside coils two times each, not to mention the dozens of service calls for error messages. My service guy is now part of the family as he is here every few days in response to the error codes which keep shutting down our system. I am done. I want nothing more to do with Trane from today on! I will pursue getting a refund from Trane for their lack of caring for their customers. I want a new (Non-Trane) unit now.
Date created: 2016-01-28
Location: Central Ohio
"Trane XV20i problematic"
Local dealer salesperson convinced me to go with the top of the line XV20i heat pump and 95% efficiency furnace when my 17 year old heat pump died. Despite the manufacturer claims of this being a low noise unit, I have had multiple problems with the noise and awful tonal vibration this unit produces. First the install was done such that the pipes coming into the home were touching the wood framing in the wall of my home. This added to the very loud vibration noise when the unit was working at high capacity heating. Even after they stuffed some padding into the hole, the sound remains. I first thought there was a helicopter hovering over my house. The vibrations are like those that you hear when an airplane goes over your area. It wakes me up at night even though my bedroom is 30 feet away from unit. It is almost impossible to watch anything on TV or read in my family room which is located on the adjacent wall to where the heat pump is installed. I never had such a problem with the previous unit I had for 17 years. Local dealer did a firmware update saying the compressor was running at too high an rpm in heating mode. Did not help. Now they called saying they have a new sound insulator cover for the compressor. They installed it and it hardly helps. The noise level is still 15 db higher than what the manufacturer says (54db). The cover does nothing to change the vibration of the unit, it just decreases the pitch of the compressor noise. Have called Trane and they won't help at all, despite having registered my warranty upon purchase. Buyer beware! Nothing good about this Trane!
Date created: 2015-03-27
Location: San Angelo, TX
"Very Satisfied Owner"
I enjoy this heat pump very, very much. I have never had a problem with my Trane XV20i. I like the variable speeds and the TruComfort systems. However, it can be noisy sometimes, as I can hear it while I am laying in bed. Yes, I would indeed recommend this to a friend, and would buy from Trane again in the future.
Other XV20i Reviews
Comments regarding the XV20i on HVAC forums seem to be mostly positive, with a post on hvac-talk.com saying that it is much quieter than a Carrier Greenspeed unit. In another post on the same site asking for opinions on the same units, though, the majority of members found the Greenspeed to be the better unit.
Product registration is required within 60 days of installation for maximum warranty coverage. The warranty for the Trane XV20i heat pump is comprised of the following:
- 12-year limited warranty on the compressor
- 10-year limited warranty on the outdoor coil
- 10-year limited warranty on internal functioning parts
Labor costs are not covered by the warranty. Optional extended warranties which can pay for labor and other costs not covered by the manufacturer's warranty are available.