Trane XL20i Heat Pump
Updated: May 13, 2019Write a review
Read more about Trane Heat Pumps
Overview of the XL20i
The Trane XL20i is discontinued and has a rating of up to 19.00 SEER and 9.0 HSPF. The XL20i features two-stage cooling and heating and has a multi-speed motor that changes speeds to maximize comfort. The WeatherGuard top protects components, and the DuraTuff base pan is rust-proof. The XL20 has a sound insulator on the compressors to provide quiet performance. When matched with a Trane variable-speed indoor unit, the XL20i gives greater humidity control when cooling and provides warmer air during heating start up. By running the fan at a slower speed during start up, temperature variances are reduced, providing optimum home comfort.
Date created: 2019-05-13
Name: Donald Sommer
"Don't buy a trane"
I had the XL20i Trane heat pump put in because I thought it was a good system. I was one of the worst decisions I have ever made. About 4 years after it was installed it started shutting down for no apparent reason. I had the system checked by several HVAC technicians but they could not fix it. When I did finally call Trane customer service for help and file a complaint I was told they had a backlog and they would get back to me .When they did call me back 4 months later I was told they would give me a $500 dollar rebate if I bought another Trane system. The only thing worse than a Trane heat pump is their customer service.
Date created: 2018-10-15
Name: Dave V
Location: Lincoln, NE
"Not happy with Trane XL20i"
I purchased the Trane XL20i in Feb 2010. I have had yearly tune-ups, but still have problems almost every year and need a service call. Sometimes twice in the same year. The issues have varied, but most of the issues seem to happen when the weather is cooler. So far, the 10-year warranty has covered the big expenses, but I still get hit with bills for recharging the unit. It's incredibly frustrating to pay for expensive equipment and have continual issues with it. Once the warranty is gone, no more repairs. I'll be looking to replace with another brand.
Date created: 2018-05-05
Name: W.D. Davis
Location: Lawrenceburg, IN
"Expensive to repair"
I own a XL20i that was installed less than 4 years ago, a duel fuel system, with a zc95m high efficient furnace. 16.5 seer heat pump just recently the air outside got warm and the ac should have kicked had to call my installer to look at it and do an annual tune up. The service tech said the bigger compressor was done and had to be replaced, seemed odd since we had a lot of mild weather these last few years. The compressor was under warranty thank God, 1800 dollars, but labor costs were over 2000 to install new part. Now I know why that model has been discontinued, very quiet, very efficient and very expensive to repair.
Date created: 2016-01-11
Name: Mr. New York
Location: San Antonio, TX
"What's going on here"
Had to replace a 12 year old, 4 ton Trane XL 1200; purchased an XL20i and had it installed by a licensed, highly rated HVAC firm a year and half ago. Great system, gets its seasonal inspection, heating, cooling no problem. Can't say I'm saving a lot of money because my electric costs seem to be increasing every year. Then 2 weeks ago, the house seemed cold and when the heat kicked on it seemed to take to longer to warm. When it finally warmed up to shut the thermostat, the air exchanger kept running for another 2 hours. Long story short, needed to replace a pressurized transducer (under warranty) which prevented the compressor from kicking in. Not happy about a residential A/C heating unit not even one and a half years old needing a new critical part.
Date created: 2016-01-06
Name: Jerry Milhorn
Location: Kingsport, TN
"Hard to start a Trane."
I have three 4 ton, XL20i dual fuel heat pumps. They are six years old and each one has had multiple, major failures since installed. Heat exchanger failure, evaporator coils cracked (twice), multiple circuit board failures, blower failure, gas valve failure, thermostat failure, etc. One air handler could not be repaired by Trane after six weeks of repair attempts. The entire air handler had to be replaced. Will never buy Trane again.
Date created: 2015-10-19
Name: Jay Casselberry
Location: Flat Rock, NC
Bought a complete new Trane system in 2010 so it is about 5 years old. It has had some problems and we had them fixed. (We have a ten year extended warranty.) Now when we started the heating system, the indoor blower was not working. The technician visited on October 18 and now they tell us that Trane does not have a replacement blower it can provide until November 10, more than three weeks later. It is already cold in the mountains of North Carolina and we have to wait more than three weeks without heat. I guess we are lucky it is not mid-January. What kind of company does not have a replacement part for a unit that is about 5 years old?
Date created: 2015-10-19
Location: Phoenix, AZ
"I am very happy with my Trane heat pump!"
I am very satisfied with my Trane heat pump. I purchase my home 5 years ago and I quickly realized that the heat pump wasn't in working order. My neighbor had recently installed a Trane and recommended I get one too. After a little research I found the model, the XL20i, that best suited my needs. I had a local HVAC guy install it and I have been happy ever since. The best part about the unit is how quiet it is. The units in the past have been loud. The one thing I don't like about it is the size. It was a little larger than I would have liked but I was able to make it work. I have yet to have any repairs done on it. Every year I have my HVAC guy come out and give it a quick tune up and it still works as good as the day I bought it. When I eventually have to replace this unit I plan on buying the exact same model. I would recommend it to my friends and family!
Date created: 2015-09-29
Location: Sacramento, ca
"Happy with my heat pump"
I got my heat pump installed in 2013 at the recommendation of an AC guy that came out to get me ready for winter. After getting me dialed in for the winter, we were chatting as I settled the bill and he said I should try a heat pump. So as luck would have it I was renovating my home at the time and figured to upgrade the HVAC system while I was at it. So it was installed and when winter came I was always nice and cozy but when I got my bill I was even more cozy. My costs had went down by about 25% and I never had to do anything else other than put the darn thing in. I like the lower bills and my wife likes that it moves energy as opposed to creating energy thus less reliance on the power companies. I have never had a problem with my heat pump and I would recommend anyone to get one as it makes everyone in the house happy and warm and save some money. I am glad I had it installed and am a customer for life.
Date created: 2015-09-29
Location: Los Angeles, California
"A very disappointed review of Trane product"
I have had this specific model for about 11 months now and it is by far the worst purchase I have made since moving to my new home. It has needed to be visited and repaired more times than I can recall. At this point I'm not even sure if the malfunctions are only caused by the installation or if the product itself is just below par. I would never recommend this to anyone in the future. It was a complete waste of time, money and effort.
Date created: 2015-08-31
Location: Nashville, TN
"My new heat pump"
In July of 2014, the hottest time of the year, my heat/air unit went out. It was 25 years old, so not a big surprise, but bad timing still over the week of the 4th. I had to move up to a larger unit as I had closed the two car garage in to make another room, adding significant square footage to the living space. The new unit does a better job of heating and cooling the new room, but still not as well as I would like. I was told that it's because it's so far from the unit, it needs fans built into the pipes to move the conditioned air down there. I wish I'd been told this when it was being installed. I am happy enough with the Trane, but not sure I would recommend it to a friend because of the price. I expected it to perform perfectly and keep my home evenly heated and cooled. That is not the case.
Date created: 2015-07-17
Location: Raleigh, NC
"Great heat Pump"
I have owned this heat pump for 1 year. It is working very good so far. The only thing I did not like about it was the price and it's a little big. I have not had to do any work on it up until this point. I would definitely buy this brand again. Trane is well known for their many products and is a great company to buy a heat pump from. Dealing with them has been good and easy. They have great financing available.
Date created: 2015-04-19
Location: United States
"Totally unreliable system"
I have had this unit for approximately 21 months and average a service call a month. A lot of my problems were due to sloppy/unprofessional installation. It is so unreliable I have a neighbor check on the unit when we are out of town and arrange a service call while traveling(done this twice). I thought I was buying quality but this is far from it. If things keep going as they are, I will likely have to replace the system with something more reliable and eat the cost. This is the worst investment I've ever made. It appears almost anything will stop a Trane!
Date created: 2015-02-27
Name: martha mayer
Location: Arkport, NY
This is the worst investment I've ever made. I will not ever buy a Trane product again and don't recommend this company. My unit was installed in June, 2014. It has not worked as a heater most of this past winter. The dealer has made numerous trips to my residence to try to fix the unit but has not been able to solve the problems. The thermostat constantly reminds me that the unit is not functioning but there seems to be no solution. Total waste of money.
Date created: 2014-02-17
Name: J. McMinn
Location: Hendersonville, N. C.
"Can't get correct part"
Heat Pump went out on Sunday Evening after error message came up on thermostat. Error messages seems to come up approximately every 6 months. Now in -0 deg. Weather, contractor says can't get part in because factory does not have the part. Now heating on Emergency Heat and Trane will not help with power bill. Unit a little over 4 yr. Old, Purchased in November, 2009. The part needed is a suction line trans fuser which relates the pressures. Will not recommend trane at all!
Date created: 2014-01-02
Name: J Bellamy
Location: Arlington TX
I'd never buy another demanding, expensive machine like this. Simple furnaces, simple filters. Complicated furnaces mean complicated and difficult computer reminders, error codes, expensive service calls, and filter removals and vacuuming nonsense.
Date created: 2013-05-31
Name: NORMA ROE
Location: Preston Maryland
"Very Unsatisfied Customer"
We replaced our old heat pump that we had for 25 years with no problem with this new one. Bought 9/1/09 and I have had to have the service man come out 5 times mostly the same problem to replace the AHV board. A week later, I get air after having 90-degree weather. Would not buy this again.
Date created: 2013-02-26
Name: R. Joline
Location: Lancaster, PA
"XL20i does the job!"
Early on in the installation. Second month of unit in operation (Feb) and electric bill is $100 less than last year's bill. The average temp is 10 degrees colder than last year as well. Pleasant surprise. I will try to remember to update in six months and a year.
Date created: 2011-04-05
Location: Conyers, GA
"XL20i Pumps Up the Jam!"
I've had my XL20i for about 4 years now. I like this brand because it gets the job done. I've never had a problem. The XL20i keeps me toasty in the winter and other than that I never really notice it. I don't think about it except when it kicks in on cold nights and I feel a -- literal -- warm sensation of gratitude from head to toe. There's nothing like coming in from a chilly, wet night and snuggling up in a warm house. I feel fine leaving the house to go out for the day or off for the weekend knowing that my cats will be safe with the heat on. I would definitely buy this brand again. Installation went fine. The guy came, brought the heat pump, set it up and left. No worries. My bills aren't outrageous either. I've read that it has a pretty good energy saving rating too.
Date created: 2011-04-05
Location: Crookston, MN
"Review of our Trane XL20i heat pump"
The Trane XL20i is the heat pump that was installed into my home about a year ago and I am very satisfied with the results it is giving us. We had this heating pump installed into out home because my uncle works for this particular company but the results would be the same for anyone who would like to install this heating pump in their home. The heating pump has not given us any problems since we have installed it and we hope to keep it that way, they are very durable and a reliable company, so if something were to happen with the heating pump they would be there to help us repair the heating pump. I would recommend the Trane XL20i to all my family and friends because it is effective and we have not had any trouble with the heating pump as of yet. With proper up keep of the heating pump we hope to get a long life out of the heating pump.
Date created: 2009-06-26
"CONSIDERING TRANE TOP-OF-THE-LINE"
Wow...i thought Trane was it! All the bad reviews on the new units just creep me out. We have three Ruud a/c units which are 23 years old. They run fine. Air handlers are rusted out and leaking...Considering 3 THREE new XL20i's to replace existing. All the negative comments about new equipment have me wondering about just keeping the old units and getting a fix on the condensation leaks.... Someone please help me understand why the newer units seem to suck?
Other XL20i Reviews
Based on comments from online HVAC forums, both consumers and professionals regard the XL20i as a good unit. A consumer on hvac-talk.com complained about the XL20i's ability to control humidity levels. Most other comments, from both homeowners and professionals, disagreed with the consumer and praised the XL20i.
Trane XL20i Model Numbers
The XL20i is available in different models which vary in efficiency and capacity.
|Model Number||SEER / HSPF||BTUs per Hour|
|4TWZ0060A1||17.25 / 9||0|
Product registration within 60 days is required for maximum warranty coverage. The warranty for the Trane XL20i is comprised of the following:
- 12-year limited warranty on the compressor
- 10-year limited warranty on the outdoor coil
- 10-year limited warranty on internal functioning parts
Optional extended warranties that can pay for labor and other costs not covered by manufacturer's limited warranty are available.