Consumer Reviews of Trane heat pumps
Read more about Trane heat pumps
Reviews by Series
- XB13 (11 reviews)
- XB13c (2 reviews)
- XL16c (4 reviews)
- XR13 (11 reviews)
- XR14 (6 reviews)
- XR15 (21 reviews)
- XV18 (3 reviews)
- XV20i (8 reviews)
Date created: 2014-01-12 Name: H. Hamy
Location: Hockessin, DE
"How do you buy a Trane that actually works?"
I previously thought Trane was the best, but after my son had two units installed and had problems and now our newly installed 8 and 4 ton units have not worked well I have changed my mind. After our last service call, the smaller unit actually only provides heat in emergency mode. My wife has a terminal illness and I would like to reduce stress on her, but it doesn't look like that is possible any time soon.
Date created: 2013-09-26 Name: R. Kevin Whisman
Location: Annapolis Md
"How to Stop a Trane - Buy One!"
What's so disappointing about the problems with this unit is how I was treated by both Trane Inc. and the installer. The unit went down within a few days of the warranty running out. It did take me a fews days to figure out that there something wasn't right with the heat pump. I ended up calling Trane the day after the warranty ran out. They literally wouldn't discuss it to me. When the installer came to the house they wanted thousands of dollars to fix it. How could this be, I'd had it for just 5 years. I asked them to leave. Called another company who got it up and working with the caveat that this Trane heat pump will soon die and really it can't be repaired. It should be replaced after 5 years of use. Don't buy a Trane.
Date created: 2013-07-09 Name: Grumpy
"Wish I Had Read These Reviews 6 Years Ago"
I would never buy another Trane heat pump. Purchased mine in 2006. Dealer told me it was a real good unit, bullcrap. It went out during over 100 degree weather. Had a hard time getting someone as everyone was busy. The heat pump was leaking freon(whatever that means). First person who looked at it said it was the compressor, second said no it's leaking. Warranty was 5 years parts and service, compressor 10 years and then there was a heat warranty for 20 years which I was told did not apply at all to heat pumps. Bad unit, bad company installing it.
Date created: 2013-07-09 Name: S.Suleman
Location: Bowie, Maryland
"New Unit No Parts Crap Company"
My unit is 3 years old and broke down. Tried to have it fixed because it is 100 degrees. Was told the blower which is a small part is on back order and they don't know when it will be in. That lets me know that the product is crap because there must be a lot of broken I19 units that are breaking down. The unit I had before was 20 years no problem, should have stayed with it. Don't buy Trane.
Date created: 2013-07-02 Name: Drew Pilamore
Location: Edmonton, AB
"Pile of Garbage"
Live in a condo built in 2005. Out of 145 units in the building, over 100 of these heat pumps have been replaced already. Do not buy!!!
Date created: 2013-06-07 Name: D. Peterson
Location: Tucson, AZ
"Love My Trane... 17yo in Hot Tucson AZ"
Had my Trane dual compressor installed in '96. Has worked great and always did what it was purchased for. Keep the home comfortable. It was hit by lightning a few years ago and ever since, the compressor turns on when called to, runs a few seconds. Turns off, then turns back on to fully complete the cycle. Again, even with this issue, it always keeps my home very comfortable. Very pleased with the purchase and longevity of this heat pump in Arizona. It runs a lot as I like to be comfortable. As for the issue, 3 companies have checked and unsure of prob.
Date created: 2013-05-23 Name: G H.
My house is 14 years old and when it was new, I had two trane units installed. I can rely on my Trane heat pumps, yes both of them, to fail twice a year. I will never buy Trane again.
Date created: 2013-04-26 Name: Bill Pendleton
Location: Mount Airy, NC 27030
"Very satisfied with my unit"
Very satisfied with my unit. Suggestion: I live in an area where the theft of copper and/or entire units happens too often. I have just installed a CPI security system since all outdoor compressor units require, by code, an outside disconnect consider developing an application. That would require a code to be entered before shutting down the power to help deter theft. ??? Or is there one now?
Date created: 2013-04-08 Name: Chris
Location: Washington- WA
My heatpump was installed during house construction in 1991. Other than cleaning the outside unit and changing the thermostat, I have done nothing. I have paid nothing. What scares me is that I know it's due to go and I want to be ready but given the reviews not one model is free of negative reviews. I really am leaning toward buying another Trane but............. look at the reviews.
Date created: 2013-02-07 Name: A. Pirrone
Location: Poquoson, VA
I purchased a 13 seer Trane system 10 years ago and had it installed in a new custom built home. I have replaced every part on this system since. The compressor just died and fortunately I had purchased a Home warranty program to pay for the compressor. I would only endorse this product to a Marina as I am sure the heat pump would make a great boat anchor. By the way, if you want to "stop a Trane" come to my house and turn on the thermostat.
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