Consumer Reviews of Trane heat pumps
Read more about Trane heat pumps
Reviews by Series
- XB13 (12 reviews)
- XB13c (2 reviews)
- XL16c (4 reviews)
- XR13 (11 reviews)
- XR14 (6 reviews)
- XR15 (21 reviews)
- XV18 (3 reviews)
- XV20i (8 reviews)
Date created: 2009-01-21 Name: J. Bates
Location: Scottsdale, AZ
Years owned: 10
"Review of Trane Heat Pump"
We put a Trane Heat Pump in our home just over 10 years ago. It worked well until right after the warranty expired. I would have been happy to have it repaired but Trane stated they have only a few parts left because it is an older unit. They are charging a lot of money for the part. According to our contractor, the price of the part is 6 times what it was just a year ago.
Date created: 2009-01-14 Name: M Blackledge
Location: Ellisville, MS
Years owned: 3
"PIECE OF JUNK"
I am a disabled elderly widow. I paid $5,500 after Hurricane Katrina for a Trane Heat Pump. The outside unit has frozen every winter! The man who installed it did not tell me it would freeze up until after he put it in & got his money. Today it is 24 degees, 65 maybe in my house!! Had I known about this problem, I would never have bought a Trane and I never will again! Repairman has made numerous trips but never solves the problem. TRANE-your product is a rip-off! Very, very dissatisfied with unit!
Date created: 2009-01-09 Name: G. Sobul
Location: Chase, MD
Years owned: 22
"Trane Heat Pump"
I bought a house in 2005 with the original unit from 1987. The home inspector at the time of purchase suggested replacing it in the near future. However, it has been working great. I thought I would purchase another until I began reading the reviews. It appears the older systems are much more dependable than the newer units. Wow, now I am perplexed.
Date created: 2008-12-29 Name: B. Cobb
Location: Speedwell, TN
Years owned: 23
Had my Trane installed in 1985. Have not had any problems whatsoever. Still running great. I am getting worried that it may decide to quite on the coldest night of the winter, just because she has been great for so long. Nothing last for ever, not even a Trane.
Date created: 2008-12-28 Name: PJ sturdevant
Location: Cincinnati, Ohio
Years owned: 4
"New Trane Heat Pump is a looser"
The new Trane Heat Pump is nowhere as efficient as the old Trane/GE unit I had installed in the house in 1984. It lasted for more than 20 years and was more than 20% more efficient than the new one. I have 25 years of power usage to compare. I am in the process of sending this to Trane. At this point it may be worth the cost to replace the new unit with one that is an improvement over the 1984 model.
Date created: 2008-12-27 Name: S.
Location: Phoenix, AZ
Years owned: 1
"LIKE A BAD NIGHTMARE ....."
I recently purchased a brand new Trane 3.5 ton 13 seer heat pump after my 17 yr old 3.5 ton Goodman bit the dust. My Goodman lasted the entire time without a single service call or issue!! The Trane has been a nightmare.... Within 3 months I have had the circuit board blow out and Freon leaks. Last night, it got down into the 30's here in Phoenix and my system ran and would not get up over 66 degrees. I am being told that this is "normal" and that all units cannot raise the temperature more than 30 degrees variant between the outdoor temps and the temp the unit is set inside. So, I asked the serviceman, "what if you were elderly, and you have a brand new Trane unit, and it is 30 degrees outside, does that mean that your home will not get warmer than 60 degrees? And the answer was yes, that it will not get warmer! I have never heard of such a thing... basically, I am stuck with this "new" unit, that just runs and runs, yet my other "older" unit never had this problem, nor do any of my neighbors, family members or friends. I suspect too that I will continue to have problems then when the summer hits and temps rise to 115f -- under this theory, I can only expect my home to cool down to a max of 86 degrees. I will never get a Trane system again ... piece of junk and this is probably only the beginning of my problems with this system. Also this system has the Dirty socks syndrome" -- which I never had with my other system. Of course, Trane is telling me that it is the indoor quality of my air and not their system although this problem is well documented with Trane - problem with the heating coils and most folks who have this problem, have had them replaced.
Date created: 2008-12-21 Name: t taylor
Years owned: 1
"Running of unit"
My new heat pump doesn't shut off very often when it gets down to 35 degrees.
Date created: 2008-12-05 Name: K Obre
Location: Gilbert, AZ
Years owned: 21
"21 yrs of great service"
I bought this house new in 1987, had a Trane heat pump 3.5 ton on the house. Had the four way valve go bad the first year, changed out for free. Comp just went out on the unit so I am looking for another ac. Looks like a Trane is coming my way again.
Date created: 2008-11-27 Name: E. J. Smith
Location: Louisville, Ga
Years owned: 2
I installed a new Trane high efficiency heat pump system with "clean effects" air cleaner in 4/07. There was a recall on the air cleaner soon after installation. In the winter of 2007 I noted a bad smell when unit was on heat and in the defrost cycle. Trane had the dealer spray some chemical on the evap coil, but I continue to have the bad smell. Trane must not have cleaned the coil properly during the manufacturing process and the smell is a result of that failure.
Date created: 2008-11-25 Name: C. Shipley
Location: Cincinnati, Ohio
Years owned: 31
Had a Trane heat pump and electric furnace put in when we bought this place 32 years ago. Never had a lick of trouble out of the thing. Had it checked every other year or so and a couple things that were so minor I can't even remember what they were. Had it replaced with a Trane xl16 and air handler when the old coil started leaking. Why wouldn't I after a record like that! Dealer here in Cincinnati was very thorough - did a heat loss/gain equation and all that. Was here for almost 2 hours just taking measurements. My utilities are down by over 30%! You other folks who had problems, maybe you should've researched the installer better! Trane's equipment is bullet proof! Not cheap, but nothing good ever is.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.